Bugaboo’s Warranty

Extra Warranty

Bugaboo offers a complimentary extra year warranty on all strollers, the Bugaboo Donkey Duo extension set and Bugaboo Bee³ bassinet and the Bugaboo Runner seat. To activate this extra year of warranty simply fully register your Bugaboo product online, within 3 months of purchase.

Bugaboo’s Warranty

What Does this Warranty Cover?

This warranty covers any defects in the chassis, frames, wheels, frame and car seat adapters, zippers, harnesses, seams in the covering, Velcro®, and colorfastness of your Bugaboo product, with the exceptions stated below.

What Does this Warranty Not Cover?

This warranty does not cover claims and damage from:

  1. normal wear and tear,
  2. misuse such as, but not limited to, improper storage and product care,
  3. maintenance and use other than that indicated in the user guide,
  4. failure to follow the instructions in the user guide,
  5. abuse, neglect, carelessness, or accident,
  6. caused by the modification or alteration of the product,
  7. air transportation or freight damage,
  8. damage to tires such as holes or tears, and
  9. incorrect mounting or installation of third party parts that are incompatible with the product.

 This warranty does not cover a Bugaboo product whose serial number has been damaged or removed.  This warranty only covers damage and defects and does not extend to claims that you may have regarding dissatisfaction with the product in terms of its fit, weight, functionality, color or design.

What Is the Period of Coverage?

This warranty remains in force for two years from the date of purchase as long as you are the original purchaser who owns the Bugaboo product. You must keep your receipt as proof of the date of purchase. Replacement or repaired parts will only be warranted for the remaining period of the original warranty.

What Will We Do to Correct Problems?

We will repair your Bugaboo product at no cost to you, or if repair is not possible, replace the product. We will pay for transportation from and to the retailer that will service your Bugaboo product, as long as the repair or replacement is covered by this warranty.

How Can You Get Service?

To obtain service for your Bugaboo product, contact the retailer from which you purchased the product. If the retailer is unable to arrange for the service of your product or if Bugaboo was your retailer, please contact us via e-mail at service.us@bugaboo.com, telephone at 1-800-460-2922.

When you submit a claim for service, you must provide a copy of the purchase receipt, a description of the issue with the product, and the product and/or photographs of the product or part which is broken or not working properly.

What Is the Warranty for a Bugaboo Special Edition?

If you purchased a special edition of the Bugaboo, please access www.bugaboo.com/customer-service/special-editions for a complete overview of our warranty. Your Bugaboo Special Edition may be covered by another warranty than the one described in this user guide. We reserve the right to discontinue a particular model, color, fabric, or accessory. Should a particular model or part that is under warranty become unavailable and in need of replacement, we will replace it with an equivalent model or part.

How Will State Law Affect Your Customer’s Rights under this Warranty?

To the extent permitted by law, this warranty is exclusive and in lieu of any other warranty, written or oral, including but not limited to any express warranty of merchantability or fitness for a particular purpose. The duration of any implied warranties, including any implied warranty of merchantability or fitness for a particular purpose, is expressly limited to this warranty period. Your exclusive remedy for breach of this warranty or of any implied warranty or of any other obligation arising by operation of law or otherwise shall be limited as specified herein to repair or replacement, at our sole option. Responsibility for incidental or consequential damages is expressly excluded.

This warranty gives you specific legal rights; you may have other rights that vary from state to state or province to province. Some states or provinces do not allow limitations on how long an implied warranty lasts and/or do not allow an exclusion or limitation of incidental or consequential damages. Therefore, the above limitations and exclusions may not apply to you.


VELCRO® is a registered trademark of Velcro Industries B.V.