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How to return a product

  • Please contact our Customer Service Team via this form with your order number, item(s) being returned, address, phone number and dates you will be available (weekdays).
  • A collection will be arranged with the courier and we will inform you of the date.
  • Please ensure that the product is inside a box when the courier comes to collect it. They will provide the return label.

Bugaboo pushchairs Returns Policy

What is the Returns Policy for Bugaboo® pushchairs?

If you are not 100% satisfied with your purchase, you can return your order within 90 days after the product was received to get a full refund. In case you would like to return the product, please keep in mind the product must not be used and must be returned in the state you received it (no damage, scratches, with original labels, using instructions, guarantee leaflets and other hangtags and wrappings) preferably to be returned in the original packaging to prevent damage while in transit. Of course, the product can be taken out of the packaging to see if it is according to your expectations. If the product is damaged when trying the product, there is a chance that you won´t get a full refund.

All returns are free of charge (including shipping costs). So if for whatever reason you’re not happy with your purchase or part of your purchase you can return your product following the below instructions:

  • Please fill in our contact form
  • Specify your order number, the item being returned, address, phone number, and dates you will be available (weekdays).
  • Our customer service agents will arrange a collection date with the carrier based on your availability, and provide the carrier with the return label
  • The carrier will collect the parcel on the agreed date, please ensure the product is inside the box.

We do not support product exchanges at this moment. If you would like to exchange a product, please go through the returns process as above. After that, you can order a replacement product by placing a new order online.

How and when will I get my refund?

How you get a refund depends on the payment method used to place the order. If you select to pay with a credit card, PayPal, or Klarna, the order amount will be refunded to the card, PayPal or Klarna account used during the order checkout. If you select to pay via iDeal, the order amount will be transferred to your bank account.

The complete refund process, starting the moment you drop off the product to send it back to us, can take up to 14 days. Once we receive the product, it takes around 9 days in total for us to process the refund and for you to receive payment. Please note: if you pay via Klarna, the complete refund process might take up to 30 days. We may withhold the refund amount until we receive the product or a confirmation that the product has been shipped back to us.