We do not accept refunds due to product defects, exchanges, or refunds at the convenience of the customer.

■Refunds due to customer's convenience

We do not accept refunds due to customer convenience.

■Exchanges at the Convenience of the Customer

We do not accept exchanges due to customer's convenience.

■Refund due to product defects

We do not accept refunds due to product defects.

If the product is found to be defective in any way, we will replace it with a good product.

For details, please refer to “Replacement due to product defects”.

■Replacement due to product defects

If any of the following conditions apply, we will exchange the product.

Conditions

We will accept exchanges only if the product purchased from our store is damaged or stained, or if the product or quantity is different from what was ordered.

Please do not destroy the product or packing box, but keep it in the same condition as when it was delivered, and be sure to contact us within one week of receiving the product.

The replacement item must be identical to the item purchased.

In some cases, such as limited edition items, it may not be possible to arrange for the same item. In such cases, we will refund your money.

We may not be able to accept exchanges if we are not notified in advance or if the item is not stored in the same condition as when it was delivered.

Acceptable period of correspondence

If you contact us within 7 days of receiving the product

Return shipping costs

Paid by the store

Return item shipping costs

At store's expense

■Cancellation/Refund/Exchange Contact

Bugaboo Japan Customer Service

Phone number 050-3523-2035