BUGABOO PRODUCT RECALL
Important Safety Announcement
Non-swivelling wheels: In September 2011 we issued a safety warning to Bugaboo Bee owners regarding non- swivelling front wheels (production date January 2011 up to and including September 2011). The warning concerned a small chance that the pram's front wheels could jam, which could potentially make the pram tip over, due to the use of plastic instead of metal bearing wheels. In the meantime, we have been upgrading the performance of the affected Bugaboo Bee prams by replacing the plastic bearing swivel wheels with tried and tested metal bearing swivel wheels. Thereby fully restoring the safety profile of the affected Bugaboo Bee prams. Should you experience your Bugaboo Bee front wheels to not swivel, please get in contact with our Customer Service Department and provide us with the TAG or serial number of the affected pram. Customer Service will register your complaint and inform you on the expected delivery of the replacement wheels. Shimmying wheels: We have learned that some Bugaboo Bee customers are experiencing difficulties with the manoeuvrability of their pram's front wheel, caused by the effect of ‘shimmying' wheels.
Register with us for updates
At Bugaboo, product registration is an important link in our quality process. By providing us with your contact details, we can easily get in touch should your pram need extra service. You can register here.
It is our prime focus to make sure you can use your Bugaboo Bee to your utmost satisfaction and that you will soon continue to have a smooth ride with your Bugaboo Bee.
Prevention of shimmying Bugaboo Bee front wheels with new wave washers
We have been very aware that some Bugaboo Bee customers are experiencing difficulties with the manoeuvrability of their pram's front wheels, caused by the effect of ‘ shimmying' wheels. It is our prime focus to ensure that you can use your Bugaboo Bee to your complete satisfaction so our engineers have been working with great dedication to come up with a permanent solution to prevent the shimmying of the Bugaboo Bee front wheels.
We have now found the following solution: by placing durable metal wave washers on to your Bugaboo Bee chassis, this will prevent the effect of shimmying. Extensive internal and external testing and validation has demonstrated the lasting durability of the metal wave washers. The use of these new washers will lastingly restore the maneuverability and smooth ride of your stroller.
The durable metal wave washers will be available in a free of charge service set. Should you experience shimmying front wheels, please fill out this online contact form and we will strive to send a set of durable metal wave washers to your home address within 2 to 3 weeks from the date of registration. The set will contain a carton envelope with two easy to assemble wave washers and a user instruction guide. You can also check the user instructions here.
You can also obtain the wave washers by contacting our service department , who will send you a service set at no cost.
It is extremely important to us that you will soon continue to have a smooth ride with your Bugaboo Bee.
Your Bugaboo Team
If you have already received and are using rubber washer rings then we welcome you to request a set of new durable metal wave washers free of charge.
We previously provided customers a set of rubber washer rings to prevent the shimmying of Bugaboo Bee front wheels. However, these washer rings showed limited durability from regular wear and tear and therefore needed to be replaced over time. This was not a desirable situation and we continued to look for a better solution to prevent the shimmying of Bugaboo Bee front wheels.
These new wave washers have been through extensive internal and external testing/validation and have demonstrated in these tests that their durability is long-lasting. Therefore, by installing these durable wave washers onto your Bugaboo Bee, this will prevent the effect of shimmying and will lastingly restore the manoeuvrability and smooth ride of your pram.
Therefore we advise Bugaboo Bee customers to use the new durable wave washers. Please fill out this online contact form and we will strive to send you a set of durable wave washers free of charge to your home address within 2 to 4 weeks from the moment of registration. You can also obtain the new durable wave washers by contacting our service department, who will send you a service set at no cost.
It is our prime focus to make sure you can use your Bugaboo Bee to your utmost satisfaction and that you will soon continue to have a smooth ride with your Bugaboo Bee. We are confident that with the new wave washers, we can provide you with a permanent solution for shimmying wheels. We sincerely appreciate your understanding.