Orders received and authorized by 11:00 AM PST (M-F) generally ship the same day. Orders received and authorized after 11:00 AM PST will generally ship by the end of the next business day. Once an order is placed, we cannot modify or change address, contact information or any other order information. Order cancellation requests are not guaranteed.
Orders over $500 require a delivery signature.
PO box addresses
We currently do NOT ship to PO box addresses.
We currently do NOT ship to addresses outside of the United States.
United States Postal Service and APO Shipping
We regret to say that we do not use the United States Postal Service (USPS) to deliver shipments. As a result, we cannot ship to military addresses because our preferred shipper is not authorized to service them.
Shipping Carrier Claims
We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. We will assist customers with filing a claim in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact the carrier about any loss or delivery disputes.
Credit Card Processing
All credit card processing will be performed by Bugaboo. The charge on your statement will appear from Bugaboo. We verify all billing addresses with credit cards, and if the address you entered does not match the credit card record, we will contact you. Sales tax will be added to the order during the checkout where applicable.
For more details, please visit our returns policy page.
Warranty & Damage Issues
Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately here. We'll arrange to get you a non-damaged item as quickly as possible.
We accept Visa, MasterCard©, American Express, Discover, Paypal, Apple Pay and Affirm as a payment method.
We currently accept Visa, MasterCard©, American Express, and Discover. You will be required to provide your name, credit card number, expiration date, and the CW number on the back of your card. For Amex holders, the CW number appears on the front of the card.
If an item is missing from the order you receive, you must contact Bugaboo customer service within 90 days to inform us of the missing item(s). If you contact Bugaboo after 90 days, you must re-purchase the missing item. Bugaboo packages are checked for weight irregularities, and certain items will only be replaced as missing at our sole discretion.