Orders received and authorized by 11:00 AM PST (M-F) generally ship the same day. Orders received and authorized after 11:00 AM PST will ship by the end of the next business day* *Priority orders placed before 11:00 AM PST may not ship that day for reasons including but not limited to: credit card processing errors, shipping and billing address verification, and inventory availability.
*Orders over $500 require a delivery signature
Shipping to Alaska & Hawaii
Orders being shipped to Alaska or Hawaii must choose 2-Day shipping as a minimum, as all orders must be shipped via FedEx Express. Even if you don't select 2-Day shipping, you will automatically be charged the 2-Day shipping rates when your order is processed.
Note that FedEx 2-Day Delivery to certain areas of Alaska and Hawaii can take 3 business days, depending on destination ZIP code. For additional details about Alaska and Hawaii shipments, please see FedEx.com
If you would like your order shipped via 2-Day or Next Day, please make that selection at checkout. Express shipping charges are calculated by weight and location and will be calculated when you checkout.
PO box addresses
We currently do NOT ship to PO box addresses.
We currently do NOT ship to addresses outside of the United States.
United States Postal Service and APO Shipping
We regret to say that we do not use the United States Postal Service (USPS) to deliver shipments. As a result, we cannot ship to military addresses because our preferred shipper, Federal Express (FedEx), is not authorized to service them.
Federal Express Claims
We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. We will assist customers with filing a Federal Express claim in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact Federal Express about any loss or delivery disputes.
Credit Card Processing
All credit card processing will be performed by Bugaboo. The charge on your statement will appear from Bugaboo. We verify all billing addresses with credit cards, and if the address you entered does not match the credit card record, we will contact you. Sales tax will be added to the order during the checkout where applicable.
What is the return policy for Bugaboo® strollers?
If you are not 100% satisfied with your purchase, you can return your order within 90 days after the product was received in order to get a full refund. In the case that you would like to return the product, please keep in mind the product must not be used and must be returned in the state you received it (no damages or scratches, with original labels, user instructions, guarantee leaflets and other hangtags and wrappings) and preferably in the original packaging to prevent further damage while in transit. Of course, the product can be taken out of the packaging to see if it meets your expectations. However, if the product is damaged while trying it, there is a chance that you may not get a full refund.
All returns are free of charge (including shipping costs). So if for whatever reason you're not happy with your purchase or a part of your purchase, you can return your product following the below instructions:
1. Please fill in our contact form
2. Specify your order number and the item code of the article you would like to return
3. Customer service agents will create a pre-paid return label to be added to the package. Please also include a copy of the RMA slip provided by the agent in the return package.
4. The product can then be sent back to us via your local Post Office unless otherwise specified during your contact with us
We do not support product exchanges at this moment. If you would like to exchange a product, please proceed with the returns process above. After that, you can order a replacement product by placing a new order online.
Warranty & Damage Issues
Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at 1-800-460-2922 or firstname.lastname@example.org. We'll arrange to get you a non-damaged item as quickly as possible.
A return address label is included with your order (it is not a prepaid shipping label). You are responsible for return shipping charges, unless the item is not what you ordered, defective (within 30 days of delivery), or damaged due to shipping (within 30 days of delivery). If you are returning a product, call us at 1.800.460.2922. We will help with the specifics and answer any questions about your return. Refunds will be issued to the original method of payment used (original credit card typical processing time for returns is 72 hours post item receipt. If a credit is due, processing may take as long as 7 business days for your credit/debit card to reflect the refund).
We accept Visa, MasterCard©, American Express, and Discover credit cards.
We currently accept Visa, MasterCard©, American Express, and Discover. You will be required to provide your name, credit card number, expiration date, and the CW number on the back of your card. For Amex holders, the CW number appears on the front of the card.
If an item is missing from the order you receive, you must contact Bugaboo customer service within 90 days to inform us of the missing item(s). If you contact Bugaboo after 90 days, you must re-purchase the missing item. Bugaboo packages are checked for weight irregularities, and certain items will only be replaced as missing at our sole discretion.