FAQ Bugaboo Boxer
People know us for our strollers, but Bugaboo has always been a mobility brand at heart. We're all about creating iconic products that combine design and engineering, along with quality and style to help people move freely through the world.
It's about personal mobility: Bugaboo products help you move freely through the world no matter what you're transporting: your kids or your belongings. It’s also about systems: We’re very good at making systems, and everything we know about designing stroller systems has also been incorporated into the design of the Bugaboo Boxer.
Every individual component of the Bugaboo Boxer luggage system is built to last from high-quality material: · The Bugaboo Boxer Chassis is made of aluminum, while the wheels are made from high-quality plastics. · The Bugaboo Boxer Travel Case and Cabin Case are made of durable, impact-resistant polycarbonate. · The linings inside the Bugaboo Boxer Travel Case and Cabin Case are made of a Teflon-coated twill weave that is both dirt- and water-resistant. · The exterior of the Bugaboo Boxer Inner Bag is made of water-repellent fabric, while its silver lining is coated with a water-repellent finish. · The Bugaboo Boxer Deluxe Inner Bag’s fabric exterior is made of a Teflon-coated twill weave that is both dirt- and water-resistant. Its silver lining is coated with a water-repellent finish. · The Bugaboo Laptop Bag is made of genuine leather.
The Bugaboo Boxer is designed to be used. Just as the journeys you take change you personally, they also leave their mark on the items you take with you. After you’ve taken your Bugaboo Boxer with you on several journeys, you’ll probably notice some scratches on the chassis. This is because the chassis is exposed - unlike traditional suitcases, which integrate the wheels into the case. The same is also true of the travel and cabin Cases. The Bugaboo Boxer is designed so that scratches do not affect the way the luggage system works.
The Bugaboo Boxer chassis is made in China by our dedicated, experienced workforce at the Bugaboo factory in Xiamen. Bugaboo Boxer cases are made (assembled and partly manufactured) in the Netherlands. Bugaboo Boxer accessories are also made in China by trusted travel goods suppliers.
Every Bugaboo Boxer product is automatically registered in your name when you buy it online. The serial number is laser etched into the Bugaboo Boxer Chassis. Detach the Organizer and look on the inside of the left hand upright, close to the bottom.
Although our strollers and luggage share a common modular system design, they are designed for different needs. That’s why they are not compatible with each other, and contain no interchangeable parts.
The IATA® ‘Cabin OK’ guideline (21.7" x 13.8" x 7.9") is smaller than the size set by most airlines as their maximum acceptable for carry-on baggage. At its most compact, the Bugaboo Boxer Chassis with the Cabin Case attached folds down to 21.7" x 13.8" x 9.1". This meets the carry-on restrictions of about 70% of airlines worldwide. Please check your chosen airline’s regulations before you travel. Don’t forget that once you’re on the plane, you can separate the Cabin Case from the Chassis, and store the individual elements more easily in the overhead compartments.
To keep your Bugaboo Boxer chassis clean and ready for action: 1. Allow any dirt to dry fully before cleaning. 2. Brush off the dirt, taking care to brush it away from rotating or sliding parts. 3. Clean with damp cloth and mild detergent. To take care of your cases: Your Bugaboo Boxer cases are premium products that will give you years of pleasure. Follow these maintenance tips to keep them looking good and working beautifully: 1. Use warm water and a clean cloth to remove dust and dirt. 2. Use a light alcohol (e.g. isopropyl rubbing alcohol) to remove sticker glue residue. 3. Don’t use disinfectants, or intensive cleaning products like nail polish remover, acetone, ammonia, etc. as they might damage your luggage system. The best way to keep your Bugaboo Boxer inner bag clean: 1. Use a damp cloth and mild detergent to clean it. 2. The inner bag is not machine washable.
Bugaboo provides a worldwide limited manufacturer’s warranty for five years, from the date of purchase as indicated on the purchase receipt, on the Bugaboo Boxer chassis (excluding the organizer), the Bugaboo Boxer travel case and the Bugaboo Boxer cabin case (including fabrics, zippers and straps), and the Bugaboo Boxer by We Are Handsome cabin case (including fabrics, zippers, and straps). Bags and accessories (e.g. Bugaboo Boxer organizer, Bugaboo Boxer inner Bag, Bugaboo laptop Bag, and the Bugaboo Boxer by We Are Handsome inner Bag) are guaranteed for two years from the date of purchase as indicated on the purchase receipt. This warranty only applies if the problem is caused by manufacturing defects in material and/or workmanship of the Bugaboo luggage system. For full details of the Bugaboo luggage warranty, please refer to the Bugaboo luggage warranty page.
If your Bugaboo Boxer is damaged in transit, Bugaboo recommends submitting a claim to the transit company. Airline carriers and other transit companies are often insured for damage in transit.
The combination is preset at the factory to 0-0-0. Follow these steps to set your own lock code: 1. Leave the dials at preset combination 0-0-0. 2. Use a tool or pen to press the reset button down. You will hear a 'click'. Turn the dials to set your new combination. 3. Press the button to return the reset button to its starting position. Your lock is now ready to open using your new combination. 4. Insert the zipper puller to check the lock/unlock function before scrambling the dials. 5. Record your combination in a safe and accessible place for future reference.
We are very sorry you forgot your code, but unfortunately without the correct combination we are unable to help you unlock your case. This is a security measure to prevent unauthorized people from opening your case.
The cabin case maxi is the same size as the popular "22-inch" cases that most business travelers choose to carry-on to domestic US flights. The IATA® 'Cabin OK' guideline (55x35x20 cm or 21.5x13.5x7.5 inches) is smaller than the size set by most airlines as their maximum acceptable for carry-on baggage. At its most compact, the Bugaboo Boxer chassis with the cabin case maxi attached folds down to 55x40x25 cm or 21.5/15.7x9.8 inches. Please always check your chosen airline's regulations before you travel. Especially when travelling internationally or outside of the US. Don’t forget that once you’re onboard the plane, you can separate the cabin case from the chassis, and store the individual elements more easily in the overhead compartments.