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Ordering info

 

Contact details

Our Customer Support team is available on working days (Mon-Fri) from 9 am – 5 pm local time. You can contact us by phone or e-mail. 

Please note: our carriers do not deliver on Saturdays and Sundays. 

Customer Support contact details per country:

 

Country  

Email address  

Phone number  

Austria 

service.de@bugaboo.com  

+49 69 22221140 

Belgium 

service@bugaboo.com  

+32 34 00 3268 

Croatia 

service@bugaboo.com  

+31 20 7189531 

Czech Republic 

service@bugaboo.com  

+31 20 7189531 

Denmark 

service.nordics@bugaboo.com  

+46 856642742 

Finland 

service.nordics@bugaboo.com  

+46 856642742 

France 

service.fr@bugaboo.com  

+33 17 670 4171 

Germany 

service.de@bugaboo.com  

+49 69 22221140 

Hungary 

service@bugaboo.com  

+31 20 7189531 

Ireland 

service.uk@bugaboo.com  

+44 207 3855338 

Italy 

service.it@bugaboo.com  

+39 0687500908 

Japan 

service.jp@bugaboo.com  

+81 (0)3 67126072 

Luxembourg 

service@bugaboo.com  

+31 20 7189531 

Netherlands 

service.nl@bugaboo.com  

+31 20 7189531 

Portugal 

service.es@bugaboo.com  

+34 937622555 

Slovakia 

service@bugaboo.com  

+31 20 7189531 

Slovenia 

service@bugaboo.com  

+31 20 7189531 

Spain 

service.es@bugaboo.com  

+34 937622555 

Sweden 

service.nordics@bugaboo.com  

+46 856642742 

United Kingdom 

service.uk@bugaboo.com  

0800 587 8265 

 

Payment methods

We accept the following payment methods: 

  • Visa, MasterCard, American Express (except UK, Sweden, and Denmark) 
  • PayPal and Ideal (Netherlands only) 
  • Klarna (Germany, Austria, Netherlands, Sweden, Finland, Denmark, and United Kingdom).  

Your order will be shipped once we have received payment. Please note it may take up to 3 working days for us to process payment and ship the order from our warehouse. You will receive an e-mail confirmation as soon as your order is ready to be shipped. 

 

Shipping policy  

Once you have placed your order, we will check your payment details and process the order in our warehouse. You will receive a shipping confirmation as soon as the order has left the warehouse. Please note that delivery times may differ per country. In the table below, you can see an overview of the standard shipping times per country.  

We always aim to provide you with the earliest shipping date as possible. However, please bear in mind that the shipping times in the overview below are only an estimate, as many determining factors can influence the actual arrival date at the warehouse, and consequentially the date we can ship the product to you. We will, of course, always do our best to make sure your order gets to you as soon as possible.  

Please note that local carriers may not deliver orders during bank holidays or weekends.

 

 

Standard  

Country  

#working days  

Austria 

2-3 

Belgium 

1-2 

Croatia 

3-4 

Czech Republic 

2-4 

Denmark 

2-3 

Finland 

3-5 

France 

2-3 

Germany 

1-3 

Hungary 

3-4 

Ireland 

2-4 

Italy 

2-4 

Luxembourg 

1-2 

Netherlands 

1-2 

Portugal 

2-4 

Slovakia 

3-4 

Slovenia 

2-3 

Spain 

2-3 

Sweden 

2-6 

United Kingdom 

2-3 (for most of UK) 

 

Unfortunately, we cannot deliver to the below areas:

 

Denmark:  

Excl. Faroe Islands (postal code starts with FO) and Greenland postal codes: 3900, 3905, 3910, 3911, 3912, 3913, 3915, 3919, 3920, 3921, 3922, 3923, 3924, 3930, 3932, 3940, 3950, 3951, 3952, 3953, 3955, 3961, 3962, 3964, 3970, 3971, 3980, 3984, 3985 

France:  

97000 - 97999, 98000 - 98999, Cityssimo 

Germany:  

8238, 78263 - 78266, 27498 

Italy:  

23030, 22060, 00120, 47890 - 47899, 19034, 47031 

Portugal:  

09000 – 09999 

Spain:  

35000 - 35999, 38000 - 38999, 51000 - 51009, 52000 – 52009 

United Kingdom:  

GY, JE, IM, FIQQ 1ZZ, GI 

 

Shipping fees  

We’re still delivering orders as usual and including free delivery for all products. For up to date information on our services click here

 

Delivery  

All orders will be delivered to the shipping address you have provided during the checkout. If our carrier cannot deliver your order, you will receive further instructions per email, explaining how, when, and where you can retrieve your parcel. For safety reasons, the carrier may ask for your ID upon delivery of orders over € 500. 

 

Warranty and damage issues  

Please always make sure to inspect the parcel upon delivery to confirm if everything is in perfect condition. If you have any questions or concerns about your order, please contact us as soon as you have received it. In case of damage, we will arrange for a new product to be delivered as soon as possible. 

 

Tracking and Tracing  

Once your order has been dispatched, you will receive a shipping confirmation via e-mail. For parcels weighing over 2 kg, this confirmation will include a tracking link so that you can check the delivery status.  

 

Missing product / wrong product  

After the product has been delivered, please check the contents of the parcel straight away. If you notice a product or any part of it is missing, please contact our Customer Support team within 48 hours of delivery. All Bugaboo parcels are inspected based on their weight to check for potential irregularities. Certain items will only be replaced as missing at our sole discretion. 

 

Return policy  

If you are not 100% satisfied with your purchase, you can return your order within 90 days of the original purchase date to receive a full refund. If you would like to return the product, please keep in mind that in order to return a product, the product must be unused and returned in thesame state as you received it, preferably in the original packaging. Of course, we always take into consideration that you might have already taken the product out of the packaging to check if it meets your expectations. In this case, if any damage to the product is observed and you would like to return it, there is a chance you won’t receive a full refund. 

All returns are free of charge. If for whatever reason you're not happy with your purchase, you can return the product through our standard ‘Returns’ process:  

  • Please use the packaging slip as a returns label, by attaching it to the shipping box. 
  • Contact our Customer Support team to inform which product you would like to return. 
  • Our Customer Support team will provide you with a return number that you need to add to the return label (this will help speed up the process). 
  • You can either drop off the returned product at the designated courier's drop-off location or have it picked up by a courier at your address. 

Unfortunately, we do not yet support product exchanges at this moment. If you would like to exchange a product, you will still need to go through our standard ‘Returns’ process. After that, you can order a replacement product by placing a new order at Bugaboo.com. 

 

How and when  will  I get my refund?  

How you get a refund depends on the payment method used to place the order. If you select to pay with a credit card, PayPal, or Klarna, the order amount will be refunded to the card, PayPalor Klarna account used during the order checkout. If you select to pay via iDeal, the order amount will be transferred to your bank account. 

The complete refund process, starting the moment you drop off the product to send it back to us, can take up to 14 days. Once we receive the product, it takes around 9 days in total for us to process the refund and for you to receive payment. Please note: if you pay via Klarna, thecomplete refund process might take up to 30 days. We may withhold the refund amount until we receive the product or a confirmation that the product has been shipped back to us.