FAQ - Bugaboo Donkey
You can find the serial number of your Bugaboo stroller by checking the middle bar of the chassis, underneath the seat. Your Bugaboo Donkey has a unique serial number on the chassis and a different serial number on the seat frame. The base numbers (chassis and seat frame in the Mono combination) are joined by the Tag number starting with "X". You will find this number on the chassis itself and in the documentation that comes with your Bugaboo Donkey. These 3 numbers are linked, and all 3 can identify your Donkey. A separate number is assigned to the second seat frame if you have a Donkey Duo or Twin extension set. Whenever you need to contact us for queries concerning your stroller, we advise you to locate the serial number or the Tag number as this will be helpful to identify your stroller and assist you efficiently.
The Bugaboo Car Seat Adapters provide a safe and easy connection between a car seat and the Bugaboo Donkey. You can see which car seats are compatible and which have been tested with our Bugaboo Adapters on the car seat adapters page. Select your stroller from the drop down menu to see the Bugaboo Car Seat Adapters and the models with which they are compatible. https://www.bugaboo.com/strollers/car-seat-adapters
Enjoy your Bugaboo Donkey for even longer. Bugaboo spare parts allow you to change up color, replace a wheel or refresh a sticky foam handle. Bugaboo Donkey 2 spare parts and accessories are also compatible with the Bugaboo Donkey. Check out the spare parts page, select your Bugaboo Donkey and see which parts are available to you - https://www.bugaboo.com/strollers/parts You can also check out the last pages of the user guide: useful pictures will explain you how to quickly fold the stroller to fit your car or storage.
Both air filled and foam filled wheels are compatible with both versions of the Bugaboo Donkey. However it is important to ensure that 4 of the same type wheels are used. We do not recommend to use a mix of air and foam wheels.
With the many different configurations of the Bugaboo Donkey (25 seat positions possible), it is impossible to develop a rotating carry handle that will guarantee safe usage.
Clean the chassis with a soft towel and lukewarm water, then wipe off any remaining water with a dry cloth. Use a soft brush to clean sand from the mechanisms and sliding tubes of the frame. To clean the foam on the handlebar, please use a sponge, warm water and liquid soap and gently rub the area that needs to be cleaned. Wipe clean any soap residue left on the metal part of the handlebar.
All the Bugaboo fabrics have their own individual care instructions. If you take a look on the inside of the fabric you will be able to locate a white label that has the washing instructions attached.
Should you need service and/or you have a guarantee request please always contact your retailer first to help you with your service claim. If you have bought from www.bugaboo.com, please contact our customer service team. We strongly advise you to ask for an official receipt from the authorized dealer you have bought your stroller from, and that you keep and store your original receipt carefully. We need the receipt in case of any service/guarantee request. Please do not hesitate to get in contact with our customer service team should you have any questions or concerns.
Damage from transportation (for example airline transportation) is not covered by the manufacturing warranty, however we can help you with the assessment of the damage and with useful documentation in case you need to make a claim to the airline's insurance to cover the cost of a new Bugaboo Donkey or for a part to be replaced.
All Bugaboo products are designed in the Netherlands and manufactured in our own factory in China, where we have full control over the quality and durability of our products.
We would like to warn you that fake Bugaboo products have been reported. We want to make you aware of this and strongly recommend you to only purchase Bugaboo products at official retailers or at Bugaboo.com. A list of authorized retailers can be found on the retail-locator. We do not sell new Bugaboo products through online marketplaces like eBay, Alibaba, Taobao and we do not sell directly from our factory to retailers or consumers. If you have recently bought or are planning to buy a Bugaboo Donkey from an online marketplace and want to ensure you are not purchasing a fake stroller, please contact our customer service team. They can help you identify the authenticity of your stroller. In the event you have bought a fake Bugaboo product, we regret to inform you that we can't provide any service or guarantee the product safety, even if you have been able to register your product via bugaboo.com. Please do not hesitate to get in contact with our customer service team should you have any questions or concerns or check the store locator on our website, to find your nearest retailer.
The Bugaboo Donkey is not designed to carry additional weight on the handlebar and doing so may damage the chassis and/or cause instability of the stroller.
The Bugaboo Donkey 2 is improved on both performance and style. Changes include the capacity of the side luggage basket, the new side luggage cover and the many new color options available. Other improvements include the introduction of foam wheels, an anti-shimmy solution integrated in the front wheel housing and a redesign of underseat basket.
No, the weight limit for children has not changed, however we have increased the weight limit for the side luggage basket to 10kg (22lbs).
The technical term is 75D knitted pique, a woven 100% polyester fabric that is soft to touch and has flexible properties without compromising on strength and durability.
The technical term is 600D Canvas, a 100% polyester fabric that has a more rugged look and feel compared to the 75D pique.
No, the apron for the Bugaboo Donkey 2 is now in the same material and color as the bassinet/carrycot for a more uniform look.
The apron is now part of the bassinet/carrycot fabric which now only comes in three colors.
Yes, the foam wheels can be purchased as a set of 4. However, it is important to ensure that 4 of the same type wheels are used. We do not recommend using a mix of air and foam wheels.
Consumer feedback was that regulating tire pressure and maintaining air-filled tires was not always achievable over the lifetime of the stroller. We developed foam tires to replicate the feel of a perfectly-inflated air tire without the possibility of punctures.
No, air wheels are not unsafe. The new foam tires are designed to look, feel and drive like perfectly pumped-up air tires throughout the lifetime of the stroller.
Yes, the cover is treated with a water repellent coating.
The implications of updating the wheels to include wheel caps and chassis to include attachment points on the Bugaboo Donkey 2 would have impacted the product development and we would not have been able to bring you the Bugaboo Donkey 2 in 2017.
We updated the ‘front wheel housing’ (the part where the swivel wheel is attached to the chassis) with a construction that prevents the swivel wheel from shimmying at low speeds.
You can check this information in different areas of the website: If you are exploring the Bugaboo Donkey 2 (Mono, Duo or Twin) within the website, check the link ‘what you get’ within the main page of the stroller or scroll down to find all the parts of the Donkey that you will receive if you buy a complete one. If you are buying a Bugaboo Donkey 2 (Mono, Duo or Twin) and you are already in the configurator, click on the question mark on the right side of the screen. If you have added the Bugaboo Donkey 2 (Mono, Duo or Twin) to your cart, view the cart and click on the link: ‘what’s in the box’.
Technical Specs Bugaboo Donkey 2 Mono - Suitable from birth to 22 kg / 48.5 lbs. - One hand release carrycot. - Storage: side luggage basket 18 l / 4.8 gal. + under seat basket 28 l / 7.4 gal. - Width: 60 cm / 23.6”. - Width with car seat: 60 cm / 23.6”. - Dimension one piece fold: 52 x 60 x 93 cm / 20.5 x 23.6 x 36.6”. - Dimension compact fold: 91 x 60 x 24 cm / 34.3 x 23.6 x 9.4”. - Weight stroller with seat: 13.3kg / 29.3lbs - 10” Swivel wheels & 12” rear wheels with foam filled tires. Technical Specs Bugaboo Donkey 2 Duo - Suitable from birth to 22 kg / 48.5 lbs. - One hand release carrycot. - Storage: under seat basket 28 l / 7.4 gal. - Width in Duo: 74 cm / 29” in Mono: width: 60 cm / 23.6”. - Width with car seat: 84 cm / 33.1”. - Dimension one piece fold: 52 x 74 x 93 cm / 20.5 x 29 x 36.6”. - Dimension compact fold: 91 x 60 x 24 cm / 34.3 x 23.6 x 9.4”. - Weight stroller with seats: 15.3 kg / 33.74 lbs. - 10” Swivel wheels & 12” rear wheels with foam filled tires. Technical Specs Bugaboo Donkey 2 Twin - Suitable from birth to 22 kg / 48.5 lbs. - One hand release carrycot. - Storage: under seat basket 28 l / 7.4 gal. - Width in Duo: 74 cm / 29” in Mono: width: 60 cm / 23.6”. - Width with car seat: 84 cm / 33.1”. - Dimension one piece fold in duo: 52 x 74 x 93 cm / 20.5 x 29 x 36.6”. - Dimension compact fold: 91 x 60 x 24 cm / 34.3 x 23.6 x 9.4”. - Weight stroller with seat: 15.3 kg / 33.47 lbs. - 10” Swivel wheels & 12” rear wheels with foam filled tires.
The Bugaboo Donkey 2 is the multi-purpose stroller that’s ready for more. The name Donkey says it all: spacious stroller storage means you can bring more along with you on your stroll. Keep the essentials easily accessible in the expandable side luggage basket and still have room to pick up more along the way in the expandable underseat storage basket. Plus, it can easily transform into a double stroller for your infant and toddler.
Check out the last pages of the Bugaboo Donkey 2 user guide: useful pictures will explain you how to quickly fold the stroller to fit your car or storage. You can also check out the full demo of the Bugaboo Donkey 2 on our official Bugaboo YouTube channel.
As the seat frames are wider at the top (head) part, they do not fit between the handlebar when the seat frames are reclined. Therefore, we advise to keep sleeping children within view and thus reverse the seats to the parent-facing position.
This can happen when the adjustable tube of the chassis is not completely extended. Please ensure that you pull either side of the tubing before clicking/pressing the clips in place. Check out the demo on how to convert from mono to duo or twin - https://youtu.be/LtXzz-xe5eg
The Bugaboo Accessories are designed specifically to customize your Bugaboo Donkey and enhance your journey. You can check out the Accessories page to add a dash of colour and extra comfort to your stroller. Select the Bugaboo Donkey from the drop down menu on the right side of the page and customize your mood or journey and expand your world.
The Bugaboo Car Seat Adapters provide a safe and easy connection between the car seat and the Bugaboo Donkey. Have a look to see which car seats are compatible and which have been tested with our Bugaboo Adapters. Select your stroller from the drop down menu and choose and explore the car seat models that are compatible with the Bugaboo Car Seat Adapters.
A puncture may deflate the air-filled tires of the Bugaboo Donkey. Unfortunately punctures are not covered under warranty as they are not considered manufacturing faults but the result of external factors. Depending on the damage the puncture has caused, you may only need to replace the inner tubes. If there is obvious damage to the outer tire you will need to replace the whole wheel. Click below to view Bugaboo Donkey spare parts.
Unfortunately it is not possible to purchase a complete Bugaboo Donkey Twin or Bugaboo Donkey Duo directly from us without the bassinet or apron.
A pressure gauge tool will allow you to check the pressure in the tire (not supplied by Bugaboo).
Yes, the Bugaboo Donkey Seat Fabric including Comfort Harness is compatible with all Bugaboo Donkey strollers.