Choosing a stroller is a big decision at the best of times. With limited access to stores, it’s trickier than ever. That’s why we’re offering all of you parents-to-be 100 days to try the Bugaboo of your choice, complete with as many accessories as you like. We have full confidence in the quality of our products so you can drive, fold, and test them as much as you like. And if you’re not satisfied, we’ll give you your money back, no questions asked. See it as a helping hand, from our family to yours.
Free shipping on all returns
We are here to make your life as easy as possible in these challenging times. When you buy a Bugaboo stroller on our website, and any accessories to go with it, you can try it out and return it within 100 days if you’re not happy. We are proud of our products and want as many people to enjoy them as possible - which is why you can send them back within 100 days, free of charge, no questions asked, and we’ll give you a full refund. Simple.
Do you have questions about our 100 day money-back guarantee? Our customer service team will be available to answer any questions and to help you navigate our products to find the perfect fit for your family.
Along with much of the world, we are following instructions and working from home. If you need support, please contact us, or reach us on social media.
Terms and Conditions for the ‘Bugaboo 100 day money-back guarantee’:
● The 100 day money-back guarantee offers consumers the opportunity to purchase a stroller at Bugaboo.com and try it out for up to 100 days. When not satisfied, the consumer can return the used stroller within this period and receive a full refund of the purchase price.
● The 100 day money-back guarantee offer is available exclusively for products purchased on Bugaboo.com.
● The 100 day money-back guarantee is available as of Monday 11 May 2020 from 00.00 am GMT. For countries not participating in the 100 day money-back guarantee offer, consumers will still be able to return an unused stroller within 90 days as stated in our return policy.
● The 100 day money-back guarantee offer is available on the following full-price strollers: Bugaboo Fox 3, Bugaboo Donkey 5, Bugaboo Fox 2, Bugaboo Donkey 3, Bugaboo Bee 6 and Bugaboo Cameleon 3 Plus as well as all accessories purchased in the same order as the stroller from Bugaboo.com. The Bugaboo Turtle Air is included when purchased with one of the aforementioned strollers from Bugaboo.com.
● Special edition strollers and outlet products are excluded from the 100 day money-back guarantee offer.
● Spare parts and accessories bought without one of the aforementioned strollers are excluded from the 100 day money-back guarantee offer.
● The 100 day money-back guarantee only applies to one (1) stroller. Multiple strollers cannot be returned under the 100 day money-back guarantee offer.
● The 100 day money-back guarantee offer is non-transferable.
● If a consumer returns a product purchased during the 100 day money-back guarantee period, the refund will equal the amount paid for the product, subject to applicable refund policies and as long as the stroller is returned showing usage commensurate with the 100 days of normal use and as long as the stroller is returned in its original packaging.
● Bugaboo reserves the right to decline to accept orders if, in its reasonable opinion, the order being placed or is the subject of fraudulent activity.
● Bugaboo reserves the right to change these terms and conditions or withdraw an offer at any time on reasonable notice.
The 100 day money-back guarantee is available as of Monday 11 May 2020 from 00.00 am GMT. For countries not participating in the 100 day money-back guarantee offer, consumers will still be able to return an unused stroller within 90 days as stated in our return policy.
Yes, this offer is only applicable for strollers bought on Bugaboo.com.
The offer applies for Bugaboo Fox, Bugaboo Donkey, Bugaboo Bee, Bugaboo Cameleon and Bugaboo Ant plus the accessories bought in the same purchase as the stroller.
Yes, when the Bugaboo Turtle by Nuna car seat is bought together with a stroller, 100 day money-back guarantee also applies to the car seat.
No, you cannot buy a Special Edition in the 100 day money-back guarantee offer.
The 100 day money-back guarantee only applies to one (1) stroller. Multiple strollers cannot be returned under the 100 day money-back guarantee offer.
Yes, if you want to return the stroller, use the original box, and include the original packaging.
The offer applies to all strollers, excluding special editions and outlet items.
Yes, you can return the stroller if you have made use of a promotional code.
Yes, we check all strollers on where they are purchased.