FAQ | General support
To submit a complaint about our products or services you can contact us through one of the following options:
fill in the contact form https://www.bugaboo.com/support/contact-support
reach us by phone +33 176704171
email us service.fr@bugaboo.com
In order to handle your complaint quickly and correctly, we kindly ask you to provide the following information:
your contact details (name, address, phone number)
the tag or serial number of your product*
your order number for enquiries about your Bugaboo webshop order
If you prefer to contact us by post, please send your letter to the following address:
Bugaboo International
PO Box 1299
1000 BG Amsterdam
The Netherlands
Once your complaint has been received we will do our best to contact you by phone or email within 5 working days.
*You need the unique serial number (or x-number) to register your stroller, adapter, wheeled board, Bugaboo Bee 3 bassinet or Bugaboo Donkey Duo extension set. Find this on the sticker attached to either the packing box or your product. In case of a stroller, find the sticker at the chassis. A Bugaboo Donkey Duo extension set has a sticker at the frame. Use the item code to register all other accessories. Find the item code on the sticker or label attached to your product.
Merci de trouver ci-dessous la Politique de Dénonciation de Bugaboo. Si vous voulez nous faire part d'une préoccupation concernant une irrégularité ou un acte répréhensible, merci d'envoyer un e-mail à whistleblowing@bugaboo.com. Merci de préciser dans votre e-mail si vous souhaitez rester anonyme. Nous vous contacterons dès que possible après réception de votre e-mail.
Clquez ici pour consulter notre Politique de Dénonciation en néerlandais.
https://cdn.bugaboo.com/binaries/content/assets/faq/klokkenluidersregeling.pdf
Cliquez ici pour consulter notre Politique de Dénonciation en anglais.
https://cdn.bugaboo.com/binaries/content/assets/faq/whistleblower-policy-english.pdf