Bugaboo replaces carry handle for the Bugaboo Cameleon 3
Important Safety Announcement
The Bugaboo Cameleon 3 is compliant to all international regulatory safety standards. However, a small number of customer reports and our own follow-up testing confirm that in the case of these specific Bugaboo Cameleon 3 prams (serial numbers S/N 190101115300001 to S/N 190105124800215) their current carry handle connectors may break, presenting a falling hazard. No injuries have been reported. Carry handle connectors connect the carry handle to the bassinet or seat .
The safety and well being of our customers and their families is paramount at Bugaboo and it's our policy to act whenever we identify potential risks for injury, or are made aware of them - even if the likelihood of this occurrence is limited.
Replacement carry handles, along with installation instructions, will be made available at no cost to registered customers with affected prams. Our replacement carry handle has been proven to withstand stress at the carry handle connection point in extensive, practice-driven tests by Bugaboo and recognised by international bodies such as TüV and Intertek.
Customers who have registered for a replacement carry handle will receive a replacement carry handle, with instructions for installation, within three weeks after registration, subject to availability.
The serial numbers of the affected Bugaboo Cameleon 3 prams are:
S/N 190101115300001 to S/N 190105124800215
Customers should remove their current Bugaboo Cameleon 3 carry handle until they receive the replacement carry handle. With the carry handle removed, the Bugaboo Cameleon 3 is safe to use and compliant to all international safety standards. We advise our customers to use the stroller's harness at all times when going out and about with your child and to make sure the straps are properly secured.
We sincerely apologise to our customers for this inconvenience. Bugaboo is determined to continue working in cooperation with our customers and safety authorities to improve our products, materials and testing methodologies.
To determine if your pram is affected or if you have any questions about this, please contact Customer Services directly.
02-9091-0322 or firstname.lastname@example.org