FAQ - Prams general
The breezy sun canopy provides extra protection and ventilation during warm weather days. Its silver fabric offers UPF 50+ sun protection while the fine mesh allows for cool breezes. For additional coverage, add the Bugaboo parasol and your own preferred methods of managing your child’s exposure to sun.
The wrist strap is there for the safety of your child. In some countries you are legally required to use it, and Bugaboo recommends you wear it at all times. Please note the wrist strap is not available as a spare part and once removed, cannot be replaced.
Bugaboo is aware that in some countries, it is common to use a bassinet in the car. The Bugaboo bassinet is not designed for that purpose. For that reason and to ensure the utmost safety of your child, Bugaboo advises using an approved car seat instead.
Most airlines will allow you to push your child in his or her Bugaboo pram to the gate. There, you can fold it into its most compact and easy-to-handle size. The airline staff will place the pram in the general luggage compartment of the plane and will deliver it to you as you exit the plane at the end of your flight. Please contact your airline for specific information. If you need to know the folded size of the pram, please visit the compare page. Bugaboo recommends using a transport bag for extra protection and checking in the pram as odd size luggage. This minimises the chance of damage to your Bugaboo pram. Check here for information on the Bugaboo transport bag. Your warranty is not valid for damage sustained during air travel, with or without the transport bag.
Yes, the rain cover and the sun canopy fit both the bassinet and the seat of your pram
Bugaboo does not recommend it. Your child will likely slide down or experience an uncomfortable ride if the bassinet is in a slanted position. If you use this position, Bugaboo cannot be held liable for any incidents.
The user guide that came with your pram shows you how to use and take care of your Bugaboo pram. You can also download the latest version of the user guide here.
You can find the serial number of your Bugaboo pram on the middle part of the chassis (7 or 14 digits).
All Bugaboo products are designed in the Netherlands and manufactured in our own factory in China, where we have full control over the quality and durability of our products.
Most accessories come with a user guide, which shows you how to attach the accessory to your Bugaboo pram. You can also download the latest version of the user guide on the support pages.
Most fabrics used in Bugaboo products are machine-washable, but there are exceptions, such as the bugaboo breezy sun canopy, so always check the label on the fabric for detailed washing instructions. Make sure to close any Velcro® straps before washing. VELCRO® is a registered trademark of Velcro Industries B.V.
The reversible and breathable seat liner keeps away unwanted moisture allowing your child to enjoy a more comfortable (additional padding) and dry ride. The seat liner is available in many colours and fits all Bugaboo prams.
Universal accessories fit all Bugaboo strollers. Bugaboo also offers accessories especially developed for a particular model. Find out which accessories are available for your pram in the dedicated accessories section of each stroller on this website.
The footmuff fits all Bugaboo prams (excluding the Bugaboo Ant). When using the footmuff with the Bugaboo Bee, the elastic loops fasten the footmuff to the seat. When using the footmuff with other Bugaboo prams, thread the elastic loops through the seat cap and fastening to the buttons. For detailed instructions on how to attach the footmuff to your Bugaboo pram, please refer to the user guide which came along with the product. You can also download the latest version of the user guide here.
If you encounter any problems with your Bugaboo products, you can contact your closest authorised service centre, Bugaboo also has a list of spare parts and service sets available for purchase. If the part or service set is not available online or if you are unsure which part or service set will solve your problem, please contact Bugaboo Customer Service.
Clean the chassis with a soft towel and lukewarm water and wipe off any remaining water with a dry cloth. Use a soft brush to clean sand from the mechanisms and sliding tubes of the frame. To clean the foam on the handlebar, please use a sponge, warm water and liquid soap and gently rub the area that needs to be cleaned. Wipe clean any soap residue left on the metal part of the handlebar.
It is possible that on floors such as synthetic laminates, parquet, linoleum and carpet (organic surface floors), rubber black tires may leave permanent marks. Should you have a floor as mentioned above we recommend to be careful with indoor usage.