FAQ - Bugaboo Buffalo
We take pride in the service we provide to our customers. We offer 3 (2+1) years of warranty on all our prams and the Bugaboo Buffalo will be no exception. We will continue to provide service support for your pram, as well as the necessary parts required for maintenance. In addition, we will continue to offer accessories for the Bugaboo Buffalo so you can continue to refresh and enhance your pram.
All Bugaboo products are designed in the Netherlands and manufactured in our own factory in China, where we have full control over the quality and durability of our products.
We would like to warn you that fake Bugaboo products have been reported. We want to make you aware of this and strongly recommend you to only purchase Bugaboo products at official retailers or at Bugaboo.com. A list of authorised retailers can be found on the retail-locator. We do not sell new Bugaboo products through online marketplaces like eBay, Alibaba, Taobao and we do not sell directly from our factory to retailers or consumers. If you have recently bought or are planning to buy a Bugaboo Buffalo from an online marketplace and want to ensure you are not purchasing a fake pram, please contact our customer service centre. They can help you identify the authenticity of your pram. In the event you have bought a fake Bugaboo product, we regret to inform you that we can't provide any service or guarantee the product safety, even if you have been able to register your product via our website bugaboo.com. Please do not hesitate to get in contact with our customer service centre should you have any questions or concerns or to check our store locator on our website, to find the nearest retailer.
Damage from transportation (for example airline transportation) is not covered by the manufacturing warranty, however we can help you with the assessment of the damage and with useful documentation in case you need to make a claim to the airline's insurance to cover the cost of a new Bugaboo Buffalo or for a part to be replaced.
The bassinet should not be reclined. More information about reclining the seat can be found above in the User Guide section.
Yes - the Bugaboo Rain cover fits the entire seat frame, including the bassinet and the seat.
The Bugaboo Comfort Transport Bag is compatible with all prams, including the Bugaboo Buffalo. More information about the Bugaboo Comfort Transport Bag can be found here.
The Bugaboo Buffalo is suitable for children up to 36 months of age (approx. 17 kg / 37.5lbs).
The Bugaboo Buffalo is only suitable for walking, not for running. The Bugaboo Buffalo seat frame can be used on the Bugaboo Runner Chassis, designed specifically for running. Click here for more information about the Bugaboo Runner.