FAQ - Bugaboo Bee
Please contact our Service team to identify the model of your Bugaboo Bee pram. You will be asked to provide your pram or part serial number if available.
Check what is covered under pram warranty. If you’re unsure if your pram is still under warranty, please contact our service team with your product’s serial number.
If repair is covered by a valid manufacturer’s warranty, Bugaboo will bear the expense and risk of transport from and to the retailer where you purchased the product. The manufacturer’s warranty is not transferable and may therefore only be invoked by the first owner. Contact our Service team with questions about strollers no longer under warranty or finding your nearest retailer with a repair centre.
Yes, the Bugaboo Bee Seat and Bugaboo Bee Sun Canopy fabrics are machine washable while the Bugaboo Bee Bassinet fabrics are hand washable. Please always refer to the washing instructions on the individual fabrics for more detailed information. Be sure to remove any removable parts (for example, the wires in the Bugaboo Bee³ Sun Canopy) before washing.
The Bugaboo Bee Baby Cocoon is a soft and breathable accessory which needs to be placed on top of the flat lying seat unit. In the Bugaboo Bee Baby Cocoon, your child needs to be secured in the harness. The Bugaboo Bee 3 Bassinet clicks on to the chassis instead of the seat unit, offering your child a safe and comfortable ride without the need for a harness. For questions about using your Bugaboo seat unit, the Baby Cocoon or bassinet, please contact the Service team.
Please be aware that luggage rules may vary per airline and we advise contacting your airline prior to traveling for additional information. We recommend using the Bugaboo Compact Transport Bag for the Bugaboo Bee⁵, Bugaboo Bee³ and Bugaboo Bee and checking your pram as odd-sized luggage. This will help to prevent your pram from getting dirt, scratches and water.
The Bugaboo Bee⁵ has a redesigned front wheel suspension system to provide additional stability and swivel manoeuvrability. Your child can enjoy the ride from the comfort of their padded seat that grows with them — reversing, reclining and extending in just a few clicks. With attachment points built into the chassis, you won’t need adapters to add on accessories like a Bugaboo cup holder or Bugaboo comfort wheeled board. The Bugaboo Bee⁵ is the ultimate customisable pram - choose from a new range of colours for your seat fabric, bassinet and extendable sun canopy. The changeable grips and wheel caps mean there are even more opportunities to show your style.
Using the Bugaboo Bee⁵ is easy to use and has many great features. Visit our official Bugaboo YouTube channel and watch the demo videos to make the most of your Bugaboo Bee⁵. You can also view and download the Bugaboo user guide for more information about how to use the stroller in all configurations.
Check out the last pages of the Bugaboo Bee⁵ user guide: illustrations will explain how to quickly fold the pram to fit your car or for storage. You can also check out the videos showing you how to fold and unfold the Bugaboo Bee⁵ on our official Bugaboo YouTube channel:
You can add a Bugaboo Cup holder, Bugaboo Parasol, Bugaboo Smartphone holder, Bugaboo Comfort Wheeled Board+, the Bugaboo Bee 5 tray, and Bugaboo Bee⁵ adapters for car seats.
Enjoy your Bugaboo Bee⁵ even longer, or find the part for earlier models of the Bugaboo Bee. Bugaboo spare parts allow you to refresh fabrics, replace a wheel or solve a sticky foam handle. Check out the spare parts page, select the Bugaboo Bee and see which parts are available for your pram.
Bugaboo car seat adapters provide a safe and easy connection between the car seat and your Bugaboo pram. Please view our compatible car seat adapter page and select the model of your stroller from the drop down menu. From there you can find the car seat models that are compatible with the Bugaboo car seat adapter.
The pram parts are packaged in separate boxes in order to ship you your unique combination of colours and fabrics. You’ll receive 1. rain cover, 2. seat unit, 3. seat fabric, 4. chassis with wheels and underseat basket, 5. wheel caps, 6. grips, 7. extendable sun canopy, 8. wires for the sun canopy. If you ordered the optional bassinet you will also receive: 9. bassinet apron, 10. bassinet fabric, 11. bassinet base.
Yes, the bassinet base and bassinet adapters and are fully compatible with the Bugaboo Bee+, Bugaboo Bee³ and Bugaboo Bee⁵. The fabrics for the bassinet, including the bassinet wall and bassinet apron, are offered in the Bugaboo Bee⁵ colour options, but these have been designed to fit the Bugaboo Bee³ bassinet.
We offer several styles of wheel caps for the Bugaboo Bee⁵ so you can customise your stroller to suit your personal style. Technically, you don’t need to use the wheel caps. However, when you don’t use them, the wheels can accumulate dirt and dust more easily.
The Bugaboo Bee⁵ seat fabric, handlebar grips, wheel caps are not compatible with the Bugaboo Bee³ or the 2010 model of the Bugaboo Bee. The Bugaboo Bee⁵ sun canopy will fit the Bugaboo Bee³.
A new feature of the Bugaboo Bee⁵ is the padded seat fabric: we’ve added an extra layer of foam; this ‘pillow top’ seat fabric lining offers extra protection around the head and is more comfortable for sleeping. The seat foam is made of high grade polyethylene closed cell foam.
The chassis might be blocking the back rest, or the seat simply may be in its most reclined position. If you find the seat doesn’t recline, gently wiggle the backrest while operating the release handle. In many cases the lock is obstructed or stuck. By gently wiggling the backrest you can easily release the lock.
Our design team has made improvements to the durability and functionality of the pram, including an improved driving experience for a smoother ride, an improved seat design, and improved seat comfort. We’ve made the pram compliant to with the latest safety requirements. We’ve also added integrated accessory attachment points, offer broader options in styling including options for the leather-look grips and wheel caps.
The Bugaboo Bee³ is from birth to toddler, compact & comfortable, light & easy. Designed specifically for parents who live life on the fly, the Bugaboo Bee³ for newborn to toddler features an easy-to-carry lightweight bassinet for exploring the city without disturbing your sleeping child – and an extendable sun canopy offering them even more protection. New fabrics and colours offer creative style combinations and refresh options, while a larger underseat basket means more room for all your essentials.
Using the Bugaboo Bee 3 is easy thanks to its versatility. Check the videos showing you how the Bugaboo Bee 3 works on our official Bugaboo YouTube channel. You can also download the user guide to get important information about how to use the pram in all configurations.
Check out the last pages of the Bugaboo Bee 3 user guide: useful pictures will explain you how to quickly fold the pram to fit your car or storage. In case you encounter any difficulties while folding or unfolding the Bugaboo Bee, remember the following: The seat backrest should always be parallel to the handlebar when folding the Bugaboo Bee. Folding will be easiest and most compact when you fully lower the handlebar before folding the Bugaboo Bee. You can also check out the videos showing you how the Bugaboo Bee 3 works on our official Bugaboo YouTube channel.
The Bugaboo Accessories are designed specifically to customise your Bugaboo Bee³ and enhance your journey. You can check out the Accessories page to add a dash of colour and extra comfort to your pram. Select the Bugaboo Bee³ from the drop down menu on the right side of the page and customise your mood or journey and expand your world.
The Bugaboo Car Seat adapters provide a safe and easy connection between the car seat and the Bugaboo Bee⁵. Have a look to see which car seats are compatible and which have been tested with our Bugaboo Adapters. Select your pram from the drop down menu and choose and explore the car seat models that are compatible with the Bugaboo Car Seat Adapters.
Enjoy your Bugaboo Bee³ for even longer or find the part for the previous versions of the Bugaboo Bee. Bugaboo spare parts allow you to change up color, replace a wheel or refresh a sticky foam handle. Check out the spare parts page, select the Bugaboo Bee and see which parts are available for you.
All Bugaboo products are designed in the Netherlands and manufactured in our own factory in China, where we have full control over the quality and durability of our products.
Clean the chassis with a soft towel and lukewarm water and wipe off any remaining water with a dry cloth. Use a soft brush to clean sand from the mechanisms and sliding tubes of the frame. To clean the foam on the handlebar, use a sponge, warm water plus liquid soap and gently rub the area that needs to be cleaned. Wipe clean any soap residue left on the metal part of the handlebar.
We would like to warn you that fake Bugaboo products have been reported. We want to make you aware of this and strongly recommend that you only purchase Bugaboo products at official retailers, Bugaboo.com or at Bugaboo Tmall Flagship store. A list of authorised retailers can be found on the retail-locator. We do not sell new Bugaboo products through online marketplaces like eBay, Alibaba, Taobao and we do not sell directly from our factory to retailers or consumers. If you have recently bought or are planning to buy a Bugaboo Bee 3 from an online marketplace and want to ensure you are not purchasing a fake pram, please contact our customer service centre. They can help you identify the authenticity of your pram. In the event you have bought a fake Bugaboo product, we regret to inform you that we can't provide any service or guarantee the product safety, even if you have been able to register your product via our website bugaboo.com. Please do not hesitate to get in contact with our customer service centre should you have any questions or concerns or to check our store locator on our website, to find the nearest retailer.
Should you need service and/or you have a warranty request please always contact your retailer first to help you with your service claim. If you have bought on the website www.bugaboo.com, please contact our customer service. We strongly advise you to ask for an official receipt from the authorised dealer you have bought your pram from and that you keep and store your original receipt. We need the receipt in case of any service/warranty request. Please do not hesitate to get in contact with our customer service centre should you have any questions or concerns.
To obtain service for your Bugaboo product, please contact us via our online contact form or by phone at 02 9091 0322.
Damage from transportation (for example airline transportation) is not covered by the manufacturing warranty, however we can help you with the assessment of the damage and with useful documentation in case you need to make a claim to the airline's insurance to cover the cost of a new Bugaboo Bee3 or for a part to be replaced
We recommend using either the Bugaboo Bee³ Baby Cocoon or the Bugaboo Bee³ Bassinet to ensure maximum comfort and safety for your newborn.
We recommend using the Bugaboo Compact Transport Bag for the Bugaboo Bee³ and checking your stroller as over-sized luggage. This will prevent your stroller from getting damaged. Please be aware that luggage rules may vary per airline and we advise contacting your airline prior to traveling for more information.
The Bugaboo Bee³ Bassinet is compatible with the Bugaboo Bee (2010 model).
Yes, the Bugaboo Rain Cover fits the Bugaboo Bee³ Bassinet as well as the Bugaboo Bee³ Seat.
Please refer to the Bugaboo Bee³ User Guide for instructions on how to reverse the seat.
Unfortunately, the Bugaboo Bee³ Bassinet is not suitable for use in the car. We recommend purchasing a certified car seat in combination with our car seat adapters
We do not advise running with the Bugaboo Bee³. Our jogging pram, the Bugaboo Runner, offers an easy, click-and-go jogging extension for Bugaboo Bee (2010 model and onwards) seats. Click here to find out more.
Unfortunately the new Bugaboo Comfort Harness is only compatible with the Bugaboo Bee³.
Please refer to the Bugaboo Bee³ User Guide for instructions on how to attach the Bugaboo Rain Cover.
Technical features of the Bugaboo Bee 5: -Suitable from birth to 22 kg. * -Five point harness with height adjustable shoulder straps. -6” Swivel wheels and 6” rear wheels with durable foam filled rubber tyres. -All fabrics machine washable. -Weight: +/- 8.9 kg -Folded lwh: 90x46.5x32 cm -Unfolded width: 53 cm -Underseat basket: 22 litre, max weight: 4 kg
Technical features of the Bugaboo Bee 5: -Suitable from birth to 22 kg * -Five point harness with height adjustable shoulder straps. -6” Swivel wheels and 6” rear wheels with durable foam filled rubber tyres. -All fabrics machine washable. -Weight: +/- 8.9 kg -Folded lwh: 90x46.5x32 cm -Unfolded width: 53 cm -Underseat basket: 22 litre, max weight: 4 kg