BUGABOO PRODUCT RECALL

Bugaboo replaces carry handle for the Bugaboo Cameleon³

Important Safety Announcement

The Bugaboo Cameleon³ is compliant to all international regulatory safety standards. However, a small number of customer reports and our own follow-up testing confirm that in the case of these specific Bugaboo Cameleon³ strollers (serial numbers S/N 190101115300001 to S/N 190105124800215) their current carry handle connectors may break, presenting a falling hazard. No injuries have been reported. Carry handle connectors connect the carry handle to the bassinet or seat .

The safety and wellbeing of our customers and their families is paramount at Bugaboo and it's our policy to act whenever we identify potential risks for injury, or are made aware of them - even if the likelihood of this occurrence is limited.

Replacement carry handles, along with installation instructions, will be made available at no cost to registered customers with affected strollers. Our replacement carry handle has been proven to withstand stress at the carry handle connection point in extensive, practice-driven tests by Bugaboo and recognized by international bodies such as TüV and Intertek.

Customers who have registered for a replacement carry handle will receive a replacement carry handle, with instructions for installation, within three weeks after registration, subject to availability.

The serial numbers of the affected Bugaboo Cameleon³ strollers are:

S/N 190101115300001 to S/N 190105124800215

Customers should remove their current Bugaboo Cameleon³ carry handle until they receive the replacement carry handle. With the carry handle removed, the Bugaboo Cameleon³ is safe to use and compliant to all international safety standards. We advise our customers to use the stroller's harness at all times when going out and about with your child and to make sure the straps are properly secured. 

To determine if your stroller is affected, customers can enter the stroller's serial number here. In addition, customers can contact Bugaboo customer service at:

1-800-460-2922 or service.us@bugaboo.com

We sincerely apologize to our customers for this inconvenience. Bugaboo is determined to continue working in cooperation with our customers and safety authorities to improve our products, materials and testing methodologies.

Q&A

  • Why is Bugaboo replacing the Bugaboo Cameleon³ carry handle?

    The safety and wellbeing of our customers and their families is paramount at Bugaboo and it's our policy to act whenever we identify potential risks for injury, or are made aware of them - even if the likelihood of this occurrence is limited.

    The Bugaboo Cameleon³ is compliant to all international regulatory safety standards. However, a small number of customer reports and our own follow-up testing confirm that in the case of these specific Bugaboo Cameleon³ strollers (serial numbers S/N 190101115300001 to S/N 190105124800215) their current carry handle connectors may break, presenting a falling hazard.No injuries have been reported. Carry handle connectors connect the carry handle to the bassinet or seat.

    Therefore, Bugaboo is making replacement carry handles available to affected Bugaboo Cameleon³ owners worldwide.

  • What is the safety risk with the current Bugaboo Cameleon³ carry handle?

    A small number of customer reports and our own follow-up testing confirm that in the case of these specific Bugaboo Cameleon³ strollers (serial numbers S/N 190101115300001 to S/N 190105124800215) their current carry handle connectors may break, presenting a falling hazard. No injuries have been reported. Carry handle connectors connect the carry handle to the bassinet or seat.

  • Where is the serial number located?

    Please see the graphics (below) for the location of your stroller's serial number.

    https://apiassets.bugaboo.com/binaries/content/gallery/bugaboocms/support/qi-ch-c3-serial.jpg

  • Why do I need to remove the current carry handle from my stroller?

    As a precaution, if your stroller is affected, you should remove your current Bugaboo Cameleon³ carry handle. With the carry handle removed, the Bugaboo Cameleon³ is safe to use and compliant to all international safety standards. We strongly recommend that you use the stroller’s harness at all times when going out and about with your child and to make sure the straps are properly secured.

  • Is my stroller safe to use without a carry handle?

    Yes. With the carry handle removed, the Bugaboo Cameleon³ is safe to use and compliant to all international safety standards. We strongly recommend that our customers use the stroller’s harness at all times when going out and about with your child and to make sure the straps are properly secured.

  • How can I use my stroller without carry handle?

    If you need to carry your carrycot or seat or lift it off of your stroller, we advise you to take the bassinet or seat by the frame and lift/carry it with both hands.

  • What happens after registration?

    We are making available, at no cost, replacement handles and installation instructions, to affected customers. Our replacement carry handle has been proven to withstand stress at the carry handle connection point in extensive, practice-driven tests by Bugaboo and recognized international bodies such as TüV and Intertek.

    Customers who have registered for a replacement carry handle will receive a replacement handle, with instructions for installation, within three weeks after registration subject to availability.