FAQ - General Support
To submit a complaint about our products or services you can contact us through one of the following options:
- fill in the contact form https://www.bugaboo.com/support/contact-support
- reach us by phone 1-800-460-2922
- email us email@example.com
In order to handle your complaint quickly and correctly, we kindly ask you to provide the following information:
- your contact details (name, address, phone number)
- the tag or serial number of your product*
- your order number for enquiries about your bugaboo webshop order
If you prefer to contact us by post, please send your letter to the following address:
PO Box 1299
1000 BG Amsterdam
Once your complaint has been received we will do our best to contact you by phone or email within 5 business days.
*You need the unique serial number (or x-number) to register your stroller, adapter, wheeled board, bugaboo bee3 bassinet or bugaboo donkey duo extension set, and all other accessories. You can find this on the sticker attached to either the packaging or your product. If it is on the stroller, you can find the sticker on the chassis. On a bugaboo donkey duo extension set, the sticker is on the frame.
As of August 1st, 2017, the Bugaboo Passport app became obsolete and is no longer supported. We still offer all the features of the app, just a little differently. Visit bugaboo.com/passport for more information on the removal of the Bugaboo Passport app from the iOS App Store and Android’s Play Store.
Please find below Bugaboo’s Whistleblower Policy. If you would like to raise a concern about irregularities or wrongdoing, please send an email to firstname.lastname@example.org. In your email, please indicate if you wish to remain anonymous. After receipt of your email, we will contact you as soon as possible.
Click here to view our Whistle Blower Policy in Dutch.
Click here to view our Whistle Blower Policy in English.