FAQ - Bugaboo Donkey

FAQ - Bugaboo Donkey General

FAQ - Bugaboo Donkey²

  • what is new about the bugaboo donkey²?

    The Bugaboo Donkey² is improved on both performance and style. Changes include the capacity of the side luggage basket, the new side luggage cover and the many new color options available. Other improvements include the introduction of foam wheels, an anti-shimmy solution integrated in the front wheel housing and a redesign of underseat basket.

  • has the weight limit on the bugaboo donkey² changed?

    No, the weight limit for children has not changed, however we have increased the weight limit for the side luggage basket to 10kg (22lbs).

  • what material is used for the canopies in the core collection?

    The technical term is 75D knitted pique, a woven 100% polyester fabric that is soft to touch and has flexible properties without compromising on strength and durability. 

  • what material is used for the canopies in the premium and signature collection?

    The technical term is 600D Canvas, a 100% polyester fabric that has a more rugged look and feel compared to the 75D pique. 

  • is there a bugaboo donkey² tailored fabric set?

    No, the apron for the bugaboo donkey² is now in the same material and color as the bassinet/carrycot for a more uniform look.

  • why is the apron only available in 3 colors?

    The apron is now part of the bassinet/carrycot fabric which now only comes in three colors. 

  • are the foam wheels of the bugaboo donkey² compatible with the previous bugaboo donkey?

    Yes, the foam wheels can be purchased as a set of 4. However, it is important to ensure that 4 of the same type wheels are used. We do not recommend using a mix of air and foam wheels.

  • why did you decide to use foam tires on the bugaboo donkey²?

    Consumer feedback was that regulating tire pressure and maintaining air-filled tires was not always achievable over the lifetime of the stroller. We developed foam tires to replicate the feel of a perfectly-inflated air tire without the possibility of punctures.

  • does the update to foam tires mean that air tires are not good or unsafe?

    No, air wheels are not unsafe. The new foam tires are designed to look, feel and drive like perfectly pumped-up air tires throughout the lifetime of the stroller.

  • is the side luggage cover water resistant?

    Yes, the cover is treated with a water repellent coating. 

  • does the side luggage basket and cover for the bugaboo donkey² fit the previous bugaboo donkey?

    Yes.

  • why doesn’t the bugaboo donkey² have wheel caps and attachment points like the bugaboo bee⁵?

    The implications of updating the wheels to include wheel caps and chassis to include attachment points on the Bugaboo Donkey² would have impacted the product development and we would not have been able to bring you the Bugaboo Donkey² in 2017.

  • what is an anti-shimmy solution?

    We updated the ‘front wheel housing’ (the part where the swivel wheel is attached to the chassis) with a construction that prevents the swivel wheel from shimmying at low speeds. 

  • what do i get if i buy a complete bugaboo donkey² stroller?

    You can check this information in different areas of the website: - If you are exploring the Bugaboo Donkey² (Mono, Duo or Twin) within the website, check the link ‘what you get’ within the main page of the stroller or scroll down to find all the parts of the Donkey that you will receive if you buy a complete one. 

    - If you are buying a Bugaboo Donkey² (Mono, Duo or Twin) and you are already in the configurator, click on the question mark on the right side of the screen

    - If you have added the Bugaboo Donkey² (Mono, Duo or Twin) to your cart, view the cart and click on the link: ‘what’s in the box’.


  • what are the technical features (dimensions and weight) of the bugaboo donkey²?

    Technical Specs Bugaboo Donkey² Mono:  

    - Suitable from birth to 17 kg / 37.5 lbs. 

    - One hand release carrycot. 

    - Storage: side luggage basket 18 l / 4.8 gal. + under seat basket 28 l / 7.4 gal. 

    - Width: 60 cm / 23.6”. 

    - Width with car seat: 60 cm / 23.6”. 

    - Dimension one piece fold: 52 x 60 x 93 cm / 20.5 x 23.6 x 36.6”. 

    - Dimension compact fold: 91 x 60 x 24 cm / 34.3 x 23.6 x 9.4”. 

    - Weight stroller with seat: 13.3kg / 29.3lbs

    - 10” Swivel wheels & 12” rear wheels with foam filled tires.  

    Technical Specs Bugaboo Donkey² Duo  

    - Suitable from birth to 17 kg / 37.5 lbs. 

    - One hand release carrycot. 

    - Storage: under seat basket 28 l / 7.4 gal. 

    - Width in Duo: 74 cm / 29” in Mono: width: 60 cm / 23.6”.

    - Width with car seat: 84 cm / 33.1”. 

    - Dimension one piece fold: 52 x 74 x 93 cm / 20.5 x 29 x 36.6”. 

    - Dimension compact fold: 91 x 60 x 24 cm / 34.3 x 23.6 x 9.4”. 

    - Weight stroller with seats: 15.3 kg / 33.74 lbs. 

    - 10” Swivel wheels & 12” rear wheels with foam filled tires.  

    Technical Specs Bugaboo Donkey² Twin  

    - Suitable from birth to 17 kg / 37.5 lbs. 

    - One hand release carrycot. 

    - Storage: under seat basket 28 l / 7.4 gal. 

    - Width in Duo: 74 cm / 29” in Mono: width: 60 cm / 23.6”.

    - Width with car seat: 84 cm / 33.1”. 

    - Dimension one piece fold in duo: 52 x 74 x 93 cm / 20.5 x 29 x 36.6”. 

    - Dimension compact fold: 91 x 60 x 24 cm / 34.3 x 23.6 x 9.4”. 

    - Weight stroller with seat: 15.3 kg / 33.47 lbs. 

    - 10” Swivel wheels & 12” rear wheels with foam filled tires. 

  • what makes the bugaboo donkey² unique?

    The Bugaboo Donkey² is the multi-purpose stroller that’s ready for more. The name Donkey says it all: spacious stroller storage means you can bring more along with you on your stroll. Keep the essentials easily accessible in the expandable side luggage basket and still have room to pick up more along the way in the expandable underseat storage basket. Plus, it can easily transform into a double stroller for your infant and toddler.

  • how can i fold the bugaboo donkey²?

    Check out the last pages of the Bugaboo Donkey² user guide: useful pictures will explain you how to quickly fold the stroller to fit your car or storage. You can also check out the full demo of the Bugaboo Donkey² on our official Bugaboo YouTube channel: https://www.youtube.com/watch?v=EsiGEZHt3DI

  • when the seats are facing the world, they cannot be fully reclined. why is this?

    As the seat frames are wider at the top (head) part, they do not fit between the handlebar when the seat frames are reclined. Therefore, we advise to keep sleeping children within view and thus reverse the seats to the parent-facing position.

  • when changing configuration from mono to duo, the clips will not engage/click into place, what should i do?

    This can happen when the adjustable tube of the chassis is not completely extended. Please ensure that you pull either side of the tubing before clicking/pressing the clips in place. Check out the demo on how to convert from mono to duo or twin - https://youtu.be/LtXzz-xe5eg

FAQ - Bugaboo Donkey