ordering info

Web shop information

Shipping Policy

Orders received and authorized by 11:00AM PST (M-F) generally ship the same day. Orders received and authorized after 11:00AM PST will ship by the end of the next business day* *Priority orders placed before 11:00AM PST may not ship that day for reasons including but not limited to: credit card processing errors, shipping and billing address verification, and inventory availability.  

*Orders over $500 require a delivery signature  


Shipping to Alaska & Hawaii

Orders being shipped to Alaska or Hawaii must choose 2-Day shipping as a minimum, as all orders must be shipped via FedEx Express. Even if you don't select 2-Day shipping, you will automatically be charged the 2-Day shipping rates when your order is processed.

Note that FedEx 2-Day Delivery to certain areas of Alaska and Hawaii can take 3 business days, depending on destination ZIP code. For additional details about Alaska and Hawaii shipments, please see FedEx.com  


Express Shipping

If you would like your order shipped via 2-Day or Next Day, please make that selection at checkout. Express shipping charges are calculated by weight and location and will be calculated when you checkout.


PO box addresses

We currently do NOT ship to PO box addresses.  


International Shipping

We currently do NOT ship to addresses outside of the United States.  


United States Postal Service and APO Shipping

We regret to say that we do not use the United States Postal Service (USPS) to deliver shipments. As a result, we cannot ship to military addresses because our preferred shipper, Federal Express (FedEx), is not authorized to service them.  


Federal Express Claims

We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. We will assist customers with filing a Federal Express claim in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact Federal Express about any loss or delivery disputes. The purchaser is encouraged to dispute any credit card charges with their credit card company for undelivered merchandise. Doing so allows time to work with Federal Express, your local authorities, and insurance company regarding any matters of theft.  


Credit Card Processing

All credit card processing will be performed by Bugaboo. The charge on your statement will appear from Bugaboo. We verify all billing addresses with credit cards, and if the address you enter does not match the credit card record, we will contact you. Sales tax will be added to the order during the checkout where applicable.  


Return Policy

We only accept returns for all products purchased in the United States on the bugaboo.com online shop within 90 days from the time of purchase. Returned products must be NEW, UNUSED, and not personalized or embroidered. You must contact us for a RMA number prior to your return and provide proof of purchase or an order confirmation number before the return can be authorized.

Please note:

  • Opening a box to verify contents, size, fit, or color does not disallow a return. Products showing signs of use or missing inner packaging are not considered new, and are thus non-returnable.
  • The condition and packaging of a returned product must be as it was when received, complete with all warranty cards, original box(es), original packaging, and manuals/instructions.
  • Please use care when opening and trying your product(s) so that you remain entitled to a refund should you chose to return your product(s).
  • All return shipping charges and materials are your responsibility.
  • The original shipping charges or express shipping charges are non-refundable.
  • If you refuse the delivery of a package, you'll be charged for return shipping.  


Warranty & Damage Issues

Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at 1-800-460-2922 or service.us@bugaboo.com. We'll arrange to get you a non-damaged item as quickly as possible.


Return Instructions

A return address label is included with your order (it is not a prepaid shipping label). You are responsible for return shipping charges, unless the item is not what you ordered, defective (within 30 days of delivery), or damaged due to shipping (within 30 days of delivery). If you are returning a product, call us at 1-800-460-2922. We will help with the specifics and answer any questions about your return. Refunds will be issued to the original method of payment used (original credit card typical processing time for returns is 72 hours post item receipt. If a credit is due, processing may take as long as 7 business days for your credit/debit card to reflect the refund).  


Payment Methods

We accept Visa, MasterCard©, American Express, and Discover credit cards.  



We currently accept Visa, MasterCard©, American Express, and Discover. You will be required to provide your name, credit card number, expiration date, and the CW number on the back of your card. For Amex holder, the CW number appears on the front of the card.  


Missing Items

If an item is missing from the order you receive, you must contact Bugaboo customer service within 90 days to inform us of the missing item(s). If you contact Bugaboo after 90 days, you must re-purchase the missing item. Bugaboo packages are checked for weight irregularities, and certain items will only be replaced as missing at our sole discretion.