bugaboo warranty

manufacturer’s warranty  

As the manufacturer, Bugaboo International BV, which has its principal place of business in Amsterdam (hereinafter: “Bugaboo”), supplies the Bugaboo stroller (hereinafter: “product”) under warranty, subject to the following conditions:

1. The manufacturer’s warranty period is 24 months, from the date of purchase as indicated on the sales receipt. The remaining guarantee for the original product will apply for a replacement part or product or a repaired product.

2. This manufacturer’s warranty applies only in the region (USA and Canada or Europe or Russia or Australia and New Zealand or Asia) in which the product was purchased. Bugaboo guarantees that the product will be in compliance only with the statutory provisions and/or government regulations that apply in the region in which the product was sold. Bugaboo reserves the right to apply a divergent manufacturer’s guarantee for those specific regions.

3. The manufacturer’s warranty provides a right to repair unless Bugaboo is of the opinion that replacement or return of the product is necessary. Bugaboo will bear the expense and risk of transport from and to the retailer (hereinafter: “the retailer”) where you purchased the product, provided the repair is covered by manufacturer’s warranty.

4. To claim under this manufacturer’s warranty you must provide Bugaboo with the following:

  • a copy of the dated receipt of purchase, 
  • a clear description of the complaint and
  • the defective product and/or photographs of the defective part or product.

5. The manufacturer’s warranty is not transferable and may therefore only be invoked by the first owner.

6. The manufacturer’s warranty does not affect any statutory rights you may have, for example the right to hold the retailer accountable for defects.

 

what is covered by the manufacturer’s guarantee?

  • all manufacturing defects in the chassis, frame and the wheels;
  • all manufacturing defects in the adapters (frame and car seat adapters);
  • zippers;
  • all parts of the harness of your Bugaboo stroller;
  • seams in the covering;
  • Velcro; and
  • colorfastness.

 

the manufacturer’s warranty will void in the following circumstances:

  • If you have made or arranged for modifications or repairs to be made without first having received written permission from Bugaboo or the retailer.
  • Defects resulting from neglect or an accident and/or from any use or maintenance other than that indicated in the user guide.
  • If the serial number has been damaged or removed.
  • Damage to the product caused by normal wear and tear.
  • Incorrect mounting or installation of third-party parts that are incompatible with the product.
  • Inadvertent or unintentional damage, abnormal use or insufficient care.
  • Improper storage / product care.
  • Damage to push bars or upholstery due to normal daily use of the product.
  • Holes or tears in the tires.
  • Damage due to improper use or due to failure to follow user guide.
  • Damage due to repairs carried out by unauthorized persons or due to improper disassembly of the product.
  • Transport damage (during air transport or other modes of transport): carefully inspect your Bugaboo product after it was shipped by the airline (or other carrier) and in case of any damage immediately file a claim with the carrier.
  • Customer dissatisfaction with the product in terms of fit, weight, functionality, color or design.

 

manufacturer’s warranty conditions for bugaboo special edition

If you have purchased a Bugaboo Special Edition, go to www.bugaboo.com/support/product-information-strollers for a complete overview of Bugaboo manufacturer’s warranty conditions. Your Bugaboo Special Edition may fall within the scope of other manufacturer’s warranty conditions than the conditions described in this user manual. Bugaboo reserves the right to stop manufacturing a particular model, color, fabric or accessory, and therefore it will replace a part with a similar product, color or fabric during the manufacturer’s warranty period.

 

important

The manufacturer’s warranty period for this product is 24 months from the purchase date indicated on the sales receipt. Save the sales receipt in a safe place and make a copy of it. It is even easier if you register your product at bugaboo.com and/or by using the warranty card enclosed. If you submit a claim under this manufacturer’s warranty you must first contact your retailer. If your retailer is unable to repair the defect or if Bugaboo was your retailer you can contact Bugaboo by sending an e-mail to service.asia@bugaboo.com or dial +86(0)2160293810 ext101. For complaints that arise outside the manufacturer’s warranty period you must also contact your seller or you can contact one of our service centres. You can find an up-to-date list of service centres at bugaboo.com.

Bugaboo reserves the right to amend these manufacturer’s warranty provisions. You can find the most up-to-date manufacturer’s warranty provisions on our website: www.bugaboo.com.

 

replaceable parts

We pride ourselves on creating products based on high quality and standards. That’s why only genuine Bugaboo parts or parts which have been approved by Bugaboo should ever be used in conjunction with the Bugaboo stroller. If you need to replace a part of your Bugaboo stroller, please contact your retailer, or visit bugaboo.com for an extensive list of retailers near you. 

 

contact

Before you start using your Bugaboo stroller, make sure you fill out the product registration form on line at bugaboo.com.

We are always interested in your feedback and would like to hear your comments on the Bugaboo stroller or any other Bugaboo product. Please send us an email at service.asia@bugaboo.com, or visit our web site at bugaboo.com/register to create your personal account and sign up to participate in Bugaboo consumer research and receive the Bugaboo online newsletter.