return info strollers

Missing / wrong product

After delivery please check your parcel immediately. If you are missing a product, please contact our Customer Service Center within 48 hours of delivery. All bugaboo parcels are checked for weight irregularities. Certain items will only be replaced as missing at our sole discretion .

What is the return policy for bugaboo strollers® strollers?

If you are not 100% satisfied with your purchase, you can return your order within 90 days after the product was received  to get a full refund. If you would like to return the product, please keep in mind that the product must be unused and returned in the state you received it (no damage, scratches, with original labels, using instructions, guarantee leaflets and other hangtags and wrappings) preferably in the original packaging to prevent damage while in transit. Of course the product can be taken out of the packaging to see if it is according to your expectation. If the product is damaged when trying the product, there is a chance that you don't get the full refund.

All returns are free of charge (including shipping costs). So if for whatever reason you’re not happy with your purchase or part of your purchase you can return your product following the below steps:

1. Contact our Customer Service Center to let them know which product you would like to return. 

2. They will create a return number for you that will be shared to you by email 

3. Add the return number on the packing slip

4. You may either drop off the return product at your local post office or have it picked up by a courier based on the instruction that you receive by email.

We do not support product exchanges at this moment. If you would like to exchange a product, please go through the returns process as above. After that, you can order a replacement product by placing a new order online. As a bugaboo customer you can also use the ‘Europese model voor herroeping’ form. After you inform us of your decision to cancel the purchase, we will refund your payment as soon as possible and no later than 14 days. We may, however, withhold the refund until we have received the product(s), or until you have supplied evidence of having sent back the product(s). 

How and when do I get my refund?

Refund depends on your selected payment method. If you paid for your order by credit card, PayPal or Klarna, the money will be refunded to the account that was used for the original payment. If you paid by Ideal or bank transfer, the amount will be transferred to your bank account; in this case, please provide your bank account details when contacting us for a return request. Money will be refunded within 14 days after returning your bugaboo product. You will receive a confirmation of the refund.

return info luggage systems

What is the return policy for bugaboo® luggage systems?

If you are not 100% satisfied with your purchase, you can return your order within 30 days after the product was received to get a full refund. If you would like to return the product, please keep in mind that the product must be unused and returned in the state you received it (no damage, scratches, with original labels, using instructions, guarantee leaflets and other hang tags and wrappings) preferably in the original packaging to prevent damage while in transit. Of course the product can be taken out of the packaging to see if it is according to your expectation. If the product is damaged when trying the product, there is a chance that you don't get the full refund.

All returns are free of charge (including shipping costs). So if for whatever reason you’re not happy with your purchase or part of your purchase you can return your product following the below steps:

1. Contact our Customer Service Center to let them know which product you would like to return.
2. They will create a return number for you that will be shared to you by email.
3. Add the return number on the packing slip.
4. You may either drop off the return product at your local post office or have it picked up by a courier based on the instruction that you receive by email.

We do not support product exchanges at this moment. If you would like to exchange a product, please go through the returns process as above. After that, you can order a replacement product by placing a new order online. 

How and when do I get my refund?

Refund depends on your selected payment method. If you paid for your order by credit card or PayPal, the money will be refunded to the (credit) card / PayPal account that was used for the original payment. If you paid by Ideal or bank transfer, the money will be transferred to your bank account. In that case, we will contact you for your bank account details for the refund. Money will be refunded within 14 days after returning your Bugaboo product. You will receive a confirmation of the refund.