FAQ - strollers general

  • What is Bugaboo’s response to the Stiftung Warentest Report?

    Stiftung Warentest in Germany (StiWa) published their most recent stroller test report on February 22, 2017 in which they tested the Bugaboo Buffalo. The test results were negative in the sense that a limited amount of the chemical TDCPP that StiWa perceives as unadvisable was found in the leather-look carry handle.  We adhere to all current regulatory standards in the stroller market. All Bugaboo products and their elements are fully compliant with all applicable chemical standards for children’s means of transport and are therefore absolutely safe to use. This has been independently confirmed by TÜV SÜD.

    Although we are completely confident that our leather-look carry handle is safe, we understand and appreciate the concern expressed by our customers as a result of the StiWa report. For concerned customers, Bugaboo is making a leather-look carry handle replacement set available at no extra cost. Customers can request their replacement carry handle by contacting Bugaboo Customer Services makes available to concerned customers at no costs a carry handle replacement set.  We will inform you as soon as possible about the timeframe when these new carry handles will be available.

    It’s safe, so why are we doing this? 

    Immediately following the publication of the StiWa report, Bugaboo initiated research into the root cause. This research was conducted by independent testing agency Intertek and Tüv Süd. The Intertek test, done on each individual layer of material in the carry handle, did not show any trace of the chemical substance TDCPP. The Tüv Süd test, done on the total, fully assembled fake leather carry handle, did show minor traces of TDCPP. The design of the Bugaboo Buffalo and its specifications, including those of the carry handle, do not include the use of the TDCPP substance. It is Bugaboo’s conclusion, that materials used for the Bugaboo Buffalo carry handle, were contaminated in the production / assembly process. We continuously improve our own processes to set higher standards and as such are currently improving our process to eliminate TDCPP.  

    Is TDCPP harmful? 

    Immediately following the publication of the StiWa report, Bugaboo initiated research into the harmfulness of TDCPP and the levels of TDCPP found in our leather-look elements. The research has been performed by independent testing agency Intertek who incorporated an extensive range of international regulations and scientific papers into their research. Intertek conclude that the levels of TDCPP that could potentially be released from our products are well below the limits which are considered a health hazard.  Chemical regulatory standards are a complicated matter. Not all regulations grade chemicals in the same way. Irrespective of the aforementioned – proven – compliance with all applicable European safety regulations, we feel it’s our obligation to contribute to bring product safety and quality standards for consumers to a higher level. Bugaboo is determined to continue working in cooperation with our customers, safety authorities, regulators, and industry partners to improve the regulatory standards strollers have to adhere to. 

  • How do I best protect my child against the sun while riding in a Bugaboo stroller?

    The breezy sun canopy provides extra protection and ventilation during warm weather days.  Its silver fabric offers UPF 50+ sun protection while the fine mesh allows for cool breezes.  For additional coverage, add the Bugaboo parasol and your own preferred methods of managing your child’s exposure to sun.

  • Can I remove the wrist strap from the handlebar of my Bugaboo stroller?

    The wrist strap is there for the safety of your child. In some countries you are legally required to use it, and Bugaboo recommends you wear it at all times. Please note the wrist strap is not available as a spare part and once removed, cannot be replaced.

  • When should I switch from using the carrycot to the seat?

    The carrycot is suitable for a child who cannot sit up unaided, roll over and cannot push her/himself up on her/his  hands and knees. The maximum weight of the child in the carrycot is 9kg (20 lbs). In practice, this will be when the child is roughly 6 months old.

  • Can I use the carrycot in my car?

    Bugaboo is aware that in some countries, it is common to use a carrycot in the car. The Bugaboo carrycot is not designed for that purpose.  For that reason and to ensure the utmost safety of your child,  Bugaboo advises using an approved car seat instead.

  • I want to take my Bugaboo stroller on a plane. Is it easy to travel with?

    Most airlines will allow you to push your child in his or her Bugaboo stroller to the gate. There, you can fold it into its most compact and easy-to-handle size. The airline staff will place the stroller in the general luggage compartment of the plane and will deliver it to you as you exit the plane at the end of your flight. Please contact your airline for specific information. If you need to know the folded size of the stroller, please visit the compare page. 

    Bugaboo recommends using a transport bag for extra protection and checking in the stroller as odd size luggage. This minimizes the chance of damage to your Bugaboo pushchair. Check www.bugaboo.com/explore/accessories for the transport bag for the Bugaboo Buffalo. 

    Your warranty is not valid for damage sustained during air travel, with or without the transport bag.

  • Can I place the rain cover and the sun canopy on both the bassinet and the seat?

    Yes, the rain cover and the sun canopy fit both the bassinet and the seat of your stroller

  • Can I recline the bassinet, similar to the seat?

    Bugaboo does not recommend it. Your child will likely slide down or experience an uncomfortable ride if the bassinet is in a slanted position. If you use this position, Bugaboo cannot be held liable for any incidents.

  • How do I use my Bugaboo stroller?

    The user guide that came with your stroller shows you how to use and take care of your Bugaboo stroller. You can also download the latest version of the user guide here: www.bugaboo.com

  • Where can I find the serial number on my Bugaboo product?

    You can find the serial number of your Bugaboo stroller on the middle part of the chassis (7 or 14 digits).

  • Where are the Bugaboo products manufactured?

    All Bugaboo products are designed in the Netherlands and manufactured in our own factory in China, where we have full control over the quality and durability of our products.

  • How do I attach accessories to my Bugaboo stroller?

    Most accessories come with a user guide, which shows you how to attach the accessory to your Bugaboo stroller. You can also download the latest version of the user guide on the support pages.

  • Can I wash the fabrics of my Bugaboo product?

    Most fabrics used in Bugaboo products are machine-washable, but there are exceptions, such as the new breezy sun canopy, so always check the washing label on the fabric for detailed washing instructions. Make sure to close any Velcro® straps before washing.

    VELCRO® is a registered trademark of Velcro Industries B.V.

  • Why should I buy a seat liner?

    The reversible and breathable seat liner keeps away unwanted moisture allowing your child to enjoy a more comfortable (additional padding) and dry ride. The seat liner is available in many colors and fits all Bugaboo strollers.

  • Are all Bugaboo accessories compatible with all Bugaboo products?

    Universal accessories fit all Bugaboo strollers. Bugaboo also offers accessories especially developed for a particular model. Find out which accessories are available for your stroller in the dedicated accessories section of each stroller on this website.

  • Why are there both elastic loops and a sleeve on the back of the footmuff?

    The footmuff fits all Bugaboo strollers. When using the footmuff with the Bugaboo Bee, the elastic loops fasten the footmuff to the seat. When using the footmuff with other Bugaboo strollers, the sleeve is used to attach the footmuff to the stroller seat. For detailed instructions on how to attach the footmuff to your Bugaboo stroller, please refer to the user guide which came along with the product. You can also download the latest version of the user guide on bugaboo.com

  • Can I get my Bugaboo product repaired?

    If you encounter any problems with your Bugaboo products, you can contact your closest authorized service center, Bugaboo also has a list of spare parts and service sets available for purchase. If the part or service set is not available online or if you are unsure which part or service set will solve your problem, please contact Bugaboo Customer Service.

  • How can I clean my Bugaboo stroller?

    Clean the chassis with a soft towel and lukewarm water and wipe off any remaining water with a dry cloth. Use a soft brush to clean sand from the mechanisms and sliding tubes of the frame. You can use a lubricate (like WD40) on the brake system to prevent your Bugaboo stroller from squeaking and to facilitate a smoother ride. To clean the foam on the handlebar, please use a sponge, warm water and liquid soap and gently rub the area that needs to be cleaned. Wipe clean any soap residue left on the metal part of the handlebar.

  • Is it possible that my stroller leaves marks on my floor?

    It is possible that on floors such as synthetic laminates, parquet, linoleum and carpet (organic surface floors), rubber black tires may leave permanent marks. Should you have a floor as mentioned above we recommend to be careful with indoor usage.