fake Bugaboo products have been reported
Imitation / Fake Bugaboo® products detected
Being a successful bran unfortunately also means that people will try to imitate your products. We are aware of the fact that imitation Bugaboo Cameleon and Bugaboo Bee strollers are being sold by unauthorized retailers on the internet. These products do not comply with our strict Bugaboo safety standards, nor do they comply with the international safety regulations set by recognized international bodies.
We want to make you aware of this and strongly recommend you to only purchase Bugaboo products at official retailers or on Bugaboo.com. A list of authorized retailers can be found on the retail-locator. Please note that at this moment the only online platforms where Bugaboo sells its products itself are Amazon (US) and Tmall (China).* We do not sell new Bugaboo products through online marketplaces like eBay, Alibaba, Taobao and we do not sell directly from our factory in China to retailers or consumers.
If you have recently bought or are planning to buy a Bugaboo Cameleon or Bugaboo Bee from an online marketplace and want to ensure you are not purchasing a fake stroller; please contact our customer service center. They can help you identify the authenticity of your stroller. In the event you have bought a fake Bugaboo product, we regret to inform you that we are unable to provide service nor guarantee product safety, even if you have been able to register your product via our website.
Should you need service and/or you have a guarantee request please always contact your retailer first. We strongly advise that you ask for an official receipt from the authorized dealer you have bought your stroller from and that you keep and store your original receipt carefully. We need the receipt in case of any service/guarantee requests.
We strive for an optimal Bugaboo experience for our consumers at all times.
Please do not hesitate to get in contact with our customer service center should you have any questions or concerns. Tackling counterfeiting is an industry-wide challenge and it has our continued focus to effectively stop the trade in counterfeit Bugaboo products.