return policies

Bugaboo.com handles two different return policies. There is a return policy for the Bugaboo® prams and a return policy for the Bugaboo® Luggage systems. Below we describe the two return policies and how we handle a refund. 

Missing / wrong product

After delivery please check your parcel immediately. If you are missing a product, please contact our Customer Service Center within 48 hours of delivery. All bugaboo parcels are checked for weight irregularities. Certain items will only be replaced as missing at our sole discretion. 

 

return policy bugaboo prams 

 

What is the return policy for bugaboo® strollers?

If you are not 100% satisfied with your purchase, you can return your order within 90 days of the original purchase date to receive a full refund. If you would like to return the product, please keep in mind that the product must be unused and returned in the state you received it, preferably in the original packaging. Of course the product can be taken out of the packaging to see if it is according to your expectation. If the product is damaged when trying the product, there is a chance that you won't get the full refund.

We don’t charge handling fees for returns. So if for whatever reason you're not happy with your purchase, just go through our returns process: Please contact our Customer Service Centre to let them know which product(s) you would like to return, and they will provide you with instructions.

You will have to return the product(s) to us at your own cost.

Unfortunately at this time we do not yet support product exchanges. If you would like to exchange a product, please go through the returns process. After that, you can order a replacement product by placing a new order online. 

How and when do I get my refund?

Refund depends on your selected payment method. The payment will be refunded to the credit card or PayPal account that was used for the original payment. Money will be refunded within 14 days after returning your bugaboo product.

return policy bugaboo luggage systems

 

What is the return policy for bugaboo® luggage systems?

If you are not 100% satisfied with your purchase, you can return your order within 30 days after the product was received to get a full refund. If you would like to return the product, please keep in mind that the product must be unused and returned in the state you received it (no damage, scratches, with original labels, using instructions, guarantee leaflets and other hang tags and wrappings) preferably in the original packing to prevent damage while in transit. Of course the product can be taken out of the packaging to see if it is according to your expectation. If the product is damaged when trying the product, there is a chance that you don't get the full refund. 

All returns are free of charge (including shipping costs). So if for whatever reason you're not happy with your purchase or part of your purchase you can return your product following the below steps:

1. Contact our Customer Service Centre to let them know which product you would like to return.

2. They will arrange collection of the return.

We do not support product exchanges at this moment. If you would like to exchange a product, please go through the returns process as above. After that, you can order a replacement product by placing a new order online.

How and when do I get my refund?

Refund depends on your selected payment method. The payment will be refunded to the credit card or PayPal account that was used for the original payment. Money will be refunded within 14 days after returning your bugaboo product.