Our customer service team is available on working days (Mon-Fri) from 9am – 5pm Sydney (AEDST) time. You can contact us by phone or e-mail.
Our contact details are:
We accept the following payment methods: Visa, MasterCard©, American Express and PayPal. Please note that it may take up to 3 working days to process payment and ship the order from our warehouse. You will receive an e-mail confirmation as soon as your order is ready to be shipped.
Standard shipping is free Australia wide for all orders over $100. Orders below this amount will cost $9.90. Express shipping costs are calculated during checkout based on your address and the size and weight of your order.
Once we have received your order, your payment has been approved and the product is in stock, we will ship your order within one working day. You will receive a shipping confirmation once the order has left our warehouse. In the table below please find an indication of the shipping time (in working days). These shipping times are estimations. Unfortunately, we cannot guarantee that all orders will be delivered within the indicated shipping times. Please note that your local carrier may not deliver on Bank holidays, Saturdays and Sundays.
All orders will be delivered to the delivery address you have provided. If our carrier cannot deliver your order on the first try, they will leave a card with instructions explaining how or where to retrieve your parcel. If you have given us authority to leave the package on your doorstep without a signature, it will be left there.
warranty and damage issues
Please take the time to inspect your order upon delivery, to be certain everything is in perfect condition. If you have any questions or concerns about your order, please contact us immediately. In the case of manufacturing defects or damage caused by shipping we will arrange for a new item to be delivered as soon as possible.
Please visit http://www.bugaboo.com/bugaboo-warranty for more information on the Bugaboo warranty.
tracking & tracing
Once your order has been shipped, you will receive a shipping confirmation in an e-mail. This confirmation will include a tracking link to check the delivery status.
Express shipments are prioritised in our warehouse and shipped as soon as possible. We also make use of a faster courier service level. The cost of delivery is quoted by the courier when you check out, based on the delivery details you have provided and the mass and volume of the products in your cart.
missing product / wrong product
After delivery please check your parcel immediately. If you are missing a product, please contact our Customer Service Centre within 48 hours of delivery. All Bugaboo parcels are checked for weight irregularities. Certain items will only be replaced as missing at our sole discretion.