For complimentary extra warranty Bugaboo (as manufacturer) warrants consumers that the product shall be free from material and manufacturing defects and warrants a normal functioning under normal conditions, according to user manuals and technical specifications for an extra year after the standard warranty period. All warranty claims must be submitted with a proof of purchase.
The manufacturer’s warranty applies only in the region (USA and Canada or Europe or Russia or Australia or New Zealand or Asia) in which the product was purchased.
The warranty may consist of:
- Repair sets that can be easily used by the consumer or the retailer
- Replacement parts
Bugaboo will only provide parts and service sets that have been thoroughly tested and can easily be assembled with or without instructions.
Bugaboo will only replace like for like. Nevertheless, Bugaboo reserves the right to discontinue a model, colour, fabric or accessory, and therefore will replace the consumer, during the warranty period with an equivalent product, colour or fabric.
Any replacement will not give the right for the warranty period to be extended
Bugaboo does not cover under warranty any defects if the Bugaboo product has been purchased second hand or from an unauthorised reseller.
Replacement product does not extend the warranty.
The complimentary extra warranty on your Bugaboo product is only to be claimed by consumers that have fully registered their Bugaboo product (purchased after April 1st 2014) online, subscribed to the Bugaboo newsletter and agreed to potentially participate in research, within a time span after purchase that is to be defined by Bugaboo.
The warranty is applicable on all Bugaboo strollers and Bugaboo Donkey extension sets sold after 1st of April 2014. The complimentary extra warranty covers the following:
- All manufacturing faults on the chassis, seat frames, plastic seat parts, and wheels
- Normal wear and tear
- Corrosion or rust on the wheels and chassis due to extreme environmental conditions, including high humidity, salt spray, ice or snow or due to insufficient maintenance
- Incorrect assembly or the installation of a third party part or accessory not compatible with the original design
- Accidental or intentional damage, abuse or neglect
- Improper storage/care of the product
- Damage to handle bar grips or fabrics as a result of normal handling and daily use
- Tyre punctures
- If purchased second hand or from an unauthorised reseller
- When the product has not been used for normal use and in accordance with the manufacturer's instructions
- If a repair or modification has been carried out by an unauthorised party or if the product has been dismantled with no authorisation from Bugaboo
- Airline/Transport damage: check carefully your Bugaboo product after it has been handled by the airline (or other transporters) and submit the claim directly to them.
- Consumer dissatisfaction with the product in terms of disliking the fit, weight, functionality, colour or style
- If the serial number has been damaged or removed.
Bugaboo reserves the right to change the conditions of the complimentary extra warranty at any time.