Shipping Policy

Orders received and authorized by 11:00AM PST (M-F) generally ship the same day. Orders received and authorized after 11:00AM PST will ship by the end of the next business day*

* Orders placed before 11:00AM PST may not ship that day for reasons including but not limited to: credit card processing errors, shipping and billing address verification, and inventory availability.


Shipping to Alaska & Hawaii

Orders being shipped to Alaska or Hawaii must choose 2-Day shipping as a minimum, as all orders must be shipped via FedEx Express. Even if you don't select 2-Day shipping, you will automatically be charged the 2-Day shipping rates when your order is processed.

Note that FedEx 2-Day Delivery to certain areas of Alaska and Hawaii can take 3 business days, depending on destination ZIP code. For additional details about Alaska and Hawaii shipments, please see FedEx.com


Express Shipping

If you would like your order shipped via 2-Day or Next Day, please make that selection at checkout. Express shipping charges are calculated by weight and location and will be calculated when you checkout.

International Shipping

We currently do NOT ship to addresses outside of the United States.

United States Postal Service and APO Shipping

We regret to say that we do not use the United States Postal Service (USPS) to deliver shipments. As a result, we cannot ship to military addresses because our preferred shipper, Federal Express (FedEx), is not authorized to service them.

Federal Express Claims

We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items.

We will assist customers with filing a Federal Express claim in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact Federal Express about any loss or delivery disputes. The purchaser is encouraged to dispute any credit card charges with their credit card company for undelivered merchandise. Doing so allows time to work with Federal Express, your local authorities, and insurance company regarding any matters of theft.

Credit Card Processing

All credit card processing will be performed by Bugaboo. The charge on your statement will appear from Bugaboo. We verify all billing addresses with credit cards, and if the address you enter does not match the credit card record, we will contact you. All California, Kentucky, Michigan, and New York residents will be charged applicable sales tax.


Payment Methods

We accept Visa, MasterCard, American Express, and Discover credit cards.

Credit Cards

We currently accept Visa, MasterCard, American Express, and Discover. You will be required to provide your name, credit card number, expiration date, and the CW number on the back of your card. For Amex holder, the CW number appears on the front of the card.



Missing Items

If an item is missing from the order you receive, you must contact Bugaboo customer service within 90 days to inform us of the missing item(s). If you contact Bugaboo after 90 days, you must re-purchase the missing item. Bugaboo packages are checked for weight irregularities, and certain items will only be replaced as missing at our sole discretion


LIFETIME RETURNS

We accept returns for all products purchased on bugaboo.com for the United States with no time limit or deadline. Returned products must be NEW, UNUSED, and not personalized or embroidered. If your item is new, you can send it back.

Please note:

• The Lifetime Return Policy is neither a trial period nor an extension of our 30-day warranty and damage claim period.
• Opening a box to verify contents, size, fit, or color does not disallow a return. Products showing signs of use or missing inner packaging are not considered new, and are thus non-returnable.
• The condition and packaging of a returned product must be as it was when received, complete with all warranty cards, original box(es), original packaging, and manuals/instructions.
• Please use care when opening and trying your product(s) so that you remain entitled to a refund should you chose to return your product(s).
• All return shipping charges and materials are your responsibility.
• The original shipping charges or express shipping charges are non-refundable.
• If you refuse the delivery of a package, you'll be charged for return shipping.

Warranty & Damage Issues

Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at 1-800-460-2922 or serviceus@bugaboo.com. We'll arrange to get you a non-damaged item as quickly as possible.

Return Instructions

A return address label is included with your order (it is not a prepaid shipping label). You are responsible for return shipping charges, unless the item is not what you ordered, defective (within 30 days of delivery), or damaged due to shipping (within 30 days of delivery).

If you are returning a product, call us at 1.800.460.2922. We will help with the specifics and answer any questions about your return. Refunds will be issued to the original method of payment used (original credit card typical processing time for returns is 72 hours post item receipt. If a credit is due, processing may take as long as 7 business days for your credit/debit card to reflect the refund).


Se Habla Espanol

Hablar con nosotros

¿Necesidad de conseguir en tacto con nosotros? ¡Estamos aquí ayudar! Aquí es cómo alcanzarnos - por el email, el teléfono, la charla en línea, o el fax. Puedes conseguir en tacto con una persona viva real contestar a todas tus preguntas.

• Llamarnos gratis: 1-800-460-2922
• Enviarnos por correo electrónico: serviceus@bugaboo.com
• Vive la ayuda: ¡Charla con nosotros en línea!
• Sobre nosotros
• Horas: Lunes-Viernes: 10am-8pm EST, Sabado: 9:30 am-6pm EST, Sun: Cerrado

Envío

¿Querer leer los detalles de nuestra política de transporte marítimo, conseguir estimaciones del plazo de expedición, o mirar en opciones expresas del envío? ¡Éste es el lugar!

Vueltas por siempre sin preocupaciones

No preocupaciones significa ninguna tensión para nuestros clientes - se garantiza tu satisfacción, los gracias a nuestra política de vuelta hassle-free del curso de la vida. Aquí es donde leer más sobre nuestra política de la vuelta del curso de la vida, o completar un pedido un número de vuelta de la autorización.

Tipos de pagos aceptados

Tenemos muchos métodos del pago para que elijas de, y estamos agregando más todo el tiempo. Aceptamos la Visa, Mastercard, American Express, y Discover, así como PayPal, cheques, o órdenes de dinero.