Important safety initiative for CARRY HANDLES Bugaboo Cameleon and Bugaboo Donkey

In response to customer reports, we are proactively reaching out to provide a new and improved carry handle for the Bugaboo Cameleon and Bugaboo Donkey. This Bugaboo safety initiative will ensure customers can use our products to their utmost satisfaction.

We have learned from customer reports that under certain conditions, the white button on the carry handle may pop out when the Bugaboo Cameleon or Bugaboo Donkey bassinet/pram body is resting on the ground or is placed on an unstable surface. If the white button pops out, the carry handle may detach on one side.

An external investigation of these reports confirms that the safety risk is low, and no injuries have been reported. While the Bugaboo Cameleon and the Bugaboo Donkey continue to comply with all external regulatory and safety standards, we have improved the carry handle design. We are making this improved carry handle available, along with information about assembly and use, at no cost to customers with a Bugaboo Cameleon or a Bugaboo Donkey.

The Bugaboo Cameleon carry handle is available now. We expect delivery to be 2 weeks from the moment of registration, subject to stock availability. The new carry handle for the Bugaboo Donkey will become available from the beginning of February 2013 onwards. Bugaboo will follow up with Bugaboo Donkey owners when the new handle will become available. Until customers receive the new and improved carry handle, they should remove their current carry handle from the stroller. Bugaboo advises our customers to use the stroller's harness at all times when going out and about with your child and to make sure the straps are properly secured.

The Bugaboo Cameleon³ is equipped with a different carry handle. Please find more information about the Bugaboo Cameleon³ carry handle on our dedicated web page.

You can watch an information video about the Bugaboo carry handle safety initiative here

The serial numbers of the affected strollers are:

Bugaboo Cameleon            

  • S/N 04011090900001 to S/N 04031101009999
  • S/N 08011090900001 to S/N 08021100800386
  • S/N 140100093600531 to S/N 140103123350418

Bugaboo Donkey

  • S/N 170101105300001 to S/N 170104130900500

To determine if your stroller is affected, customers enter the stroller's serial number here. In addition, customers can contact Bugaboo customer service as follows:

Europe:   or   0031 20 718 9531
Netherlands/Belgium:   or   0031 20 718 9531
Nordics:   or   0031 20 462 3940
UK:   or   0800 587 8265
France/Belgium:   or   0033 17 670 4171
Germany:   or   0049 69 2222 1140
Spain:   or   + 34 93 762 25 55
USA/Canada:   or   1 800 460 2922
Asia:   or   0086-21-60293810 ext 101
Australia/New Zealand:   or   0061 2909 10322

The safety and wellbeing of our customers and their children is paramount to Bugaboo, as is our customers' satisfaction in using our products. We are sorry for any inconvenience caused by this situation.

 How and when will Bugaboo notify affected customers?
 If I don't hear from Bugaboo, can I assume my stroller is not affected?
 Why is the new carry handle not immediately available for the Bugaboo Donkey?
 What should customers do until the new carry handle arrives?
 Is there a safety risk with the current carry handle?
 Are my Bugaboo Cameleon and Bugaboo Donkey safe?
 Which Bugaboo strollers does this safety initiative affect?
 Where is the serial number located?
 What if I can't locate the serial number?
 How can I tell if the new carry handle has been installed?
 Why is this happening?
 Should I register my Bugaboo products?
 Where can I go for more information about this issue?