Important safety information announcement for bugaboo bee strollers

The safety and wellbeing of our customers is paramount to Bugaboo.

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Bugaboo is voluntarily recalling its Bugaboo Bee strollers to replace front plastic bearing wheels with metal-bearing wheels.  A small chance exists that the plastic bearing wheels can lock up while the stroller is moving, creating a potential tipping hazard. Strollers produced between January 2011 and September 2011 are affected, and date code labels can be found on the stroller chassis under the seat unit. Bugaboo is reaching out to customers who previously registered their strollers, while others can contact their retailer or Bugaboo directly for free replacement of the swivel wheels.

Background on the Bugaboo Bee wheel issues

At the end of 2010 we noticed an increase in customer feedback about shimmying Bugaboo Bee front wheels.  In order to optimize the Bugaboo Bee with the intention to prevent this effect, we changed the original metal bearing wheels to plastic bearing wheels in early 2011. Independent tests have shown that by using plastic bearings, more friction was added to the wheels and this stopped the wheels from shimmying.

The first production runs from January 2011 up to and including March 2011 contained plastic bearing swivel wheels that were not up to our quality standards, as we established some wheel housings had a flaw. This flaw was instantly corrected in production. At the time we saw that while not all of the produced Bugaboo Bee strollers were affected, some customers could experience their front wheels may not swivel as they should as a result of this flaw. Those customers were serviced by sending an improved replacement set of wheels, with plastic bearings.

However, we continued to receive non-swiveling complaints from our consumers. Our further investigations led us to conclude that the solution to prevent shimmying wheels by changing the original metal bearing wheels to plastic bearing wheels has, as an unintended consequence, led to an increased probability for non-swiveling wheels and a safety risk as set out below.


Is there a safety risk?

A safety assessment by an independent expert concluded, following further tests, that there is a small chance that the stroller's front wheels could jam, which could potentially make the stroller tip over.  In response to this finding, we stopped shipment and sales of the Bugaboo Bee, and informed retailers and customers of appropriate steps to take to remedy the issues and obtain a service solution that included replacement metal bearing wheels.

To restore the safety profile of the Bugaboo Bee, we are cooperating with the U.S. Consumer Product Safety Commission in issuing a voluntary recall of all Bugaboo Bee strollers.  We will go back to the tried and tested, original metal bearing swivel wheels and exchange at no cost to our customers, all plastic bearing swivel wheels with metal bearing ones on all Bugaboo Bee strollers with a production date January 2011 up to and including September 2011. We believe that these metal bearing swivel wheels will be the solution to the non-swiveling issues some Bugaboo Bee customers are experiencing and remove any potential for tip over and the risks associated with tip over.

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Consumers not contacted by Bugaboo should immediately stop using the recalled strollers and either contact the retailer where stroller was purchased or contact Bugaboo directly to receive directions for free replacement for the swivel wheels. Customers can contact our Customer Services at serviceus@bugaboo.com or 1.800.460.2922.

How can I obtain the replacement swivel wheels?

Please contact the Bugaboo Service Team, so we can send our service solution directly to your home address within 2 to 3 weeks from the moment of registration.

You can also choose a service solution to be sent to you via your retailer. In that case, please contact your retailer where you purchased your stroller.

Can I still use my stroller while waiting for the replacement wheels?

While the risk of the plastic bearing wheels locking up while in motion is small, customers should stop using the strollers and contact the retailer where the stroller was purchased or contact Bugaboo directly to receive directions for free replacement of the swivel wheels.

How can I receive more information about these matters?

For additional information, consumers are encouraged to contact Bugaboo at serviceus@bugaboo.com or at 1.800.460.2922 between 7 a.m. and 4 p.m. PST Monday through Friday, or visit the firm's Web site at http://www.bugaboo.com

Frequently asked questions


Why is the CPSC issuing a voluntary recall notice if the problem is being taken care of?

The safety and wellbeing of our customers is paramount to Bugaboo. When we first learned of the potential of a safety risk, we took steps to notify our customers, retailers and appropriate regulatory agencies, including the U.S. Consumer Product Safety Commission, and to create a service solution available to remedy that risk.  We are joining the CPSC in this recall notice to ensure the widest awareness possible as part of our efforts to fully restore the safety profile of the Bugaboo Bee.

What caused the Bugaboo Bee swivel wheels to not swivel?

In order to optimize the Bugaboo Bee with the intention to prevent the wheels from shimmying, we changed the original metal bearing wheels to plastic bearing wheels early 2011. Independent research had shown us that by using plastic bearings, more friction was added to the wheels and this stopped the wheels from shimmying.

The first production runs from January 2011 up to and including March 2011 contained plastic bearing swivel wheels that were not up to our quality standards as we established some wheel housings had a flaw. This flaw was instantly corrected in production. At the time we saw that, although not all of the produced Bugaboo Bee strollers were affected, some customers could experience their front wheels may not swivel as they should as a result of this flaw. Those customers were serviced by sending an improved replacement set of wheels, with plastic bearings.

However, we have continued to receive non-swiveling complaints from our consumers. Our further investigations have led us to conclude that the solution to prevent shimmying wheels by changing the original metal bearing wheels to plastic bearing wheels has, as an unintended consequence, led to an increased probability for non-swiveling wheels and a safety risk.

Is there a safety risk?

The safety and wellbeing of our customers is paramount to Bugaboo. Previously this year we found that, when customers experience their wheels to not swivel, this affected their driving experience but we believed this did not affect the safety of the stroller. However, the latest safety assessment by an independent study concluded, following further tests, that there is a small chance that the stroller's front wheels could jam, which could potentially make the stroller tip over. In light of this we believe that the safety profile of this product is inadequate and not up to our quality standard.

In order to restore the safety profile of the Bugaboo Bee, we will revert to the original metal bearing swivel wheels and exchange all plastic bearing swivel wheels with metal bearing ones on all Bugaboo Bee strollers with production date January up to and including September 2011. We believe that these metal bearing swivel wheels are the solution to the non-swiveling issues some Bugaboo Bee customers are experiencing and remove any potential for tip over and the risks associated with tip over.

In previous communications you mentioned that it was not a safety issue. Why is it a safety issue now?

The safety and wellbeing of our customers is paramount to Bugaboo. Previously this year we found no factual information indicating that, other than non-swiveling wheels affecting the driving experience, it did not affect the safety of the stroller. However, as we continued to receive non-swiveling complaints from our consumers and our retailers, we engaged in further investigations. It is the latest safety assessment by an independent study that has concluded, following further tests, that there is a small chance that the stroller's front swivel wheels could jam, which could potentially make the stroller tip over. From that point we quickly notified customers, retailers and appropriate regulatory agencies.

Bugaboo will go back to the original metal bearing swivel wheels and exchange plastic bearing swivel wheels with metal bearing ones on all Bugaboo Bee strollers with production date January 2011 up to and including September 2011. We believe that these metal bearing swivel wheels will be the solution to the non-swiveling issues some Bugaboo Bee customers are experiencing and remove any potential for tipping over.

Will the service solution lower the safety risk?

Yes. To restore the safety profile of the Bugaboo Bee, we will go back to the tried and tested, original metal bearing swivel wheels and exchange plastic bearing swivel wheels with metal bearing ones on all Bugaboo Bee strollers with production date January 2011 up to and including September 2011. We believe that these metal bearing swivel wheels will be the solution to the non-swiveling issues some Bugaboo Bee customers are experiencing and remove any potential for tip over and the risks associated with tip over.

Is using metal bearing swivel wheels a certified safe solution? In other words: does it have a safety certificate from an appropriate authority?

All Bugaboo strollers are JPMA Certified in the U.S. and tested by Intertek to the mandatory Canadian SOR requirements. Products tested by these independent safety labs included metal bearings.

Will my metal bearing wheels still shimmy?

Should you experience your Bugaboo Bee front wheels to shimmy (vibrate), please get in contact with our Customer Service Department. Customer Service will send you a washer rings set + user instruction. Our engineers have found that if you place washer rings on the pin of your stroller's chassis this will stop the shimmying effect. These washer rings can nevertheless experience regular wear and tear, which means that over time they would need to be replaced. For this reason the service set contains 3 pairs of washer rings. A video that provides guidance on installing the washer rings is available at www.bugaboo.com/shimmying-wheels

What is a shimmying wheel?

Shimmy is an effect that can occur on swivel wheels in general. The vibration – so-called shimmying – of swivel wheels can be experienced in strollers but also in other everyday equipment, such as wheelchairs and grocery carts.

What is causing the Bugaboo Bee swivel wheels to shimmy?

There are several circumstances that can cause a swivel wheel to shimmy, for instance speed, the surface of the road and the load on the wheel suspension. The shimmying of swivel wheels is a recognized challenge in industries that use swivel wheels.

Other stroller brands don't have any issues with shimmying? How come?

All products with front swiveling wheels could have this issue to some degree and is dependent on many factors. There are several circumstances that can cause a swivel wheel to shimmy, for instance speed, the surface of the road and the load on the wheel suspension. The shimmying of swivel wheels is a recognized challenge in industries that use swivel wheels.

Do the Bugaboo Cameleon and the Bugaboo Donkey also experience non-swiveling and/or shimmying wheels?

In regards to Bugaboo strollers, the Bugaboo Cameleon and Bugaboo Donkey have different wheel designs than the Bugaboo Bee. Neither product has received complaints regarding non-swiveling.